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Foodstuffs South Island Limited Logo Foodstuffs South Island Limited · IT - Administration

Service Practice Specialist

New Zealand, Christchurch · Job Posted May 29, 2026
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Job Description

As a Service Practice Specialist, you’ll play a key part in ensuring our ITSM practices are applied consistently and deliver real value. This role is about turning process into outcomes – strengthening knowledge, improving visibility, and lifting the maturity of our service practices over time. Working cross-functionally, you’ll coordinate core practices like Change, Incident, Problem, and Release Management. You’ll also use data and reporting to provide clear insight into service performance, identify trends, and surface opportunities to improve how we operate.

Job Responsibility

  • Coordinate end-to-end Change and Release activities, ensuring robust documentation, risk management, and forward planning are consistently applied
  • Strengthen ITSM practice maturity by improving knowledge quality, reinforcing process discipline, and progressing continual improvement initiatives
  • Coordinate and drive structured Major Incident response, ensuring clear communication, disciplined process, and timely resolution
  • Improve service stability by analysing incident and problem trends, supporting root cause analysis, and ensuring corrective actions are implemented and closed
  • Deliver accurate, meaningful service level reporting and performance insights to improve transparency and support better decision-making

Requirements

  • ITIL v4 or v5 certification, with a strong understanding of core ITSM principles and practices
  • Clear and confident communication skills, able to translate operational information for both technical and non-technical audiences
  • Strong planning and coordination skills, with the ability to manage competing priorities and maintain attention to detail
  • The ability to stay calm and structured under pressure, particularly during incidents or high-impact operational events
  • Experience working across multiple ITIL practices (e.g. Change, Incident, Problem, Knowledge, Request, Continual Improvement)

What we offer

  • Flexible working
  • Additional paid parental leave
  • Free period products
  • Financial health checks
  • Southern Cross health insurance
  • Discounts at local gyms
  • Online wellbeing tools
  • Prayer and privacy room onsite
  • Continuous learning and professional growth
  • Access to extensive online training library
  • Supportive team environment
  • Furry Friend Fridays
  • Monthly social events
  • Free carparking
  • In-house café
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