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Rentokil is looking for an organised Service Planner's with strong administrative and communication skills to join the team in Kewdale on a full-time basis. At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
Job Responsibility:
Organisation and scheduling of regular field service activities in Pest control
Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
Organise installations and jobs for completion within divisional time frames and expectations
Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
Maintain reporting spreadsheets within timeframes
Requirements:
Excellent phone etiquette
Strong written and verbal communication skills
Strong computer skills
Ability to give clear instructions
Strong collaboration skills
Strong time management skills
Previous experience in a similar role, or fast-paced office environment
What we offer:
Working for the world’s largest pest control company
Mobile phone
Employee cash incentive programs & bonuses
Comprehensive induction and training
Access to employee assistance program, for you and your family
Ongoing learning and development
Career Progression, many of our employees have expanded into other roles across the company