Service & Parts Coordinator Jobs

MAPLE LEAF MARINAS HOLDINGS GP INC.

Location:
Canada, Midland

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a proactive and customer-driven professional to join our team as a Service & Parts Coordinator. This leadership role is responsible for overseeing the daily operations of both our Service and Parts Departments. You will play a key role in ensuring smooth workflows, delivering excellent customer service, and driving efficiency across departments.

Job Responsibility:

Take ownership of Service and Parts operations, ensuring both departments run efficiently and profitably
Lead by example in delivering exceptional customer service and fostering a positive team culture
Coordinate between technicians, vendors, and customers to maintain clear communication and timely service
Monitor inventory levels, service schedules, and department performance, making adjustments as needed
Implement best practices to improve customer satisfaction and operational efficiency
Greet and assist customers with parts, accessories, and service needs
Process parts sales, special orders, and returns accurately using the inventory management system
Maintain a clean, organized, and fully stocked Parts Department
Provide knowledgeable product recommendations and suggest add-ons to enhance the customer’s boating experience
Manage parts receiving, inspections, and vendor communications
Create, manage, and close repair orders with accuracy and attention to detail
Schedule service appointments and assign work to technicians based on availability and priority
Communicate updates, costs, and timelines to customers in a clear and professional manner
Ensure all required parts are available to complete repair orders on time
Oversee quality and timeliness of completed service work, ensuring high customer satisfaction

Requirements:

High school diploma or equivalent
additional training in business, service management, or marine technology is a plus
Proven experience in service coordination, parts management, or a leadership role in a customer-focused environment
Strong leadership, organizational, and problem-solving skills
Excellent communication and interpersonal abilities
Proficiency with computer systems
experience with inventory and service management software preferred
Knowledge of marine products and equipment is an asset (training available)
Ability to lift and carry heavy objects when required
Flexible availability, including weekends, and holidays

Nice to have:

Knowledge of marine products and equipment is an asset (training available)
Proficiency with computer systems
experience with inventory and service management software preferred

What we offer:

Competitive compensation & benefits package
Leadership role with opportunities for career growth in the marine industry
A supportive and team-oriented work environment where initiative is rewarded

Additional Information:

Job Posted:
December 10, 2025

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Service & Parts Coordinator