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Service & Parts Coordinator

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MAPLE LEAF MARINAS HOLDINGS GP INC.

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Location:
Canada , Midland

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a proactive and customer-driven professional to join our team as a Service & Parts Coordinator. This leadership role is responsible for overseeing the daily operations of both our Service and Parts Departments. You will play a key role in ensuring smooth workflows, delivering excellent customer service, and driving efficiency across departments.

Job Responsibility:

  • Take ownership of Service and Parts operations, ensuring both departments run efficiently and profitably
  • Lead by example in delivering exceptional customer service and fostering a positive team culture
  • Coordinate between technicians, vendors, and customers to maintain clear communication and timely service
  • Monitor inventory levels, service schedules, and department performance, making adjustments as needed
  • Implement best practices to improve customer satisfaction and operational efficiency
  • Greet and assist customers with parts, accessories, and service needs
  • Process parts sales, special orders, and returns accurately using the inventory management system
  • Maintain a clean, organized, and fully stocked Parts Department
  • Provide knowledgeable product recommendations and suggest add-ons to enhance the customer’s boating experience
  • Manage parts receiving, inspections, and vendor communications
  • Create, manage, and close repair orders with accuracy and attention to detail
  • Schedule service appointments and assign work to technicians based on availability and priority
  • Communicate updates, costs, and timelines to customers in a clear and professional manner
  • Ensure all required parts are available to complete repair orders on time
  • Oversee quality and timeliness of completed service work, ensuring high customer satisfaction

Requirements:

  • High school diploma or equivalent
  • additional training in business, service management, or marine technology is a plus
  • Proven experience in service coordination, parts management, or a leadership role in a customer-focused environment
  • Strong leadership, organizational, and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Proficiency with computer systems
  • experience with inventory and service management software preferred
  • Knowledge of marine products and equipment is an asset (training available)
  • Ability to lift and carry heavy objects when required
  • Flexible availability, including weekends, and holidays

Nice to have:

  • Knowledge of marine products and equipment is an asset (training available)
  • Proficiency with computer systems
  • experience with inventory and service management software preferred
What we offer:
  • Competitive compensation & benefits package
  • Leadership role with opportunities for career growth in the marine industry
  • A supportive and team-oriented work environment where initiative is rewarded

Additional Information:

Job Posted:
December 10, 2025

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