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We are seeking a detail-oriented and analytical Service Parts Coordinator to manage and optimize our Service Parts Warehouse. The ideal candidate will be responsible for monitoring the inventory on-hand as well as the fulfillment of material to support all inbound Harbinger vehicles to be serviced. Working closely and in tandem with the Service team, this role will ensure all parts required for service are readily available prior to our customer’s arrival. In addition, the role will pick, pack, and ship all material orders received in the Southern California warehouse to Harbinger service providers.
Job Responsibility:
Proficient with our parts order process and our Bill of Material (BOM) structure, and process flow as it relates to parts procurement
Receive and process service warehouse stock products (pick, unload, label, store)
Establish and maintain a Kanban system for commonly used parts in the service bay area
Perform inventory controls and process as per organizational standards
Keep a clean and safe working environment and constantly focus on the optimization or process and space
Operate and maintain warehouse vehicles and equipment as required
Facilitate the removal of any damaged materials and/or vendor warranty material to return them to the appropriate department or supplier for reimbursement or replacement
Maintain records of all transactions as per company policies ensuring all parts/pricing used in the servicing of customers coaches are accurate
Responsible to work with other departments to ensure all issues related to parts delivery to the service technicians are resolved in a timely manner ensuring maximum utilization of service technicians
Lift and move materials and heavy items / packages as required
Use of computer for communications, orders, inventory, and shipping as required
Requisition and store service parts/materials and supplies to maintain an appropriate level of inventory
Count / verify materials for each order for accuracy and to ensure that the material is damage free
Review each parts order at completion of service appointment and return any unused parts back to inventory/supplier as required
Select appropriate carrier to fulfill needs, both domestic and international and complete necessary shipping documentations for all NCR material being returned to supplier
Send supplier shipping confirmation and tracking information
Stage completed packages in appropriate carrier shipping location
Keep area clean and free of obstructions
Demonstrate and foster a sense of urgency and entrepreneurial commitment to achieving goals
Requirements:
3-5 years of previous warehouse and distribution experience
Excellent communicator with superior verbal, written, interpersonal, technical and presentation skills
Strong project management experience
Ability to think critically and problem solve in a fast- paced, entrepreneurial environment
Ability to respond immediately to tough questions with confidence
Strong negotiation or organizational skills to protect the best interest of all parties involved
Always Do What You Say, Say What You Do (DWYSSWYD), follow up and communication are critical to the success of the role
Ability to “Seek to Understand”, direct with conviction and seek to understand again
Ability to interpret customer needs and adapt your plan as necessary
Self-motivated with the ability to stay on task
Versatile, flexible, and a willingness to work within constantly changing priorities
Creative and innovative team player
Advanced computer skills are required
Strong: Communication skills, verbal and written, listening
Attention to detail and organization
Interpersonal skills
Organizational, problem-solving, and analytical skills
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