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Ferns Group are a family run business with over 25 years’ experience as an established Utilities and Reinstatement company, specialising in Telecoms Civils, and tailored reinstatement services. Our Mission is “to be the preferred choice in our field by adding value to our business partners without compromise to quality, safety or the environment.” We are seeking a knowledgeable Service & Parts Advisor to join our team. As a Fleet Service & Parts Advisor, you will be responsible for ensuring the smooth operation and maintenance of our company’s large fleet of vehicles. You will serve as the primary point of contact for fleet-related inquiries, scheduling maintenance and repairs, and coordinating with internal departments and external service providers to ensure timely and cost-effective solutions. You will provide expert guidance and assistance in procuring, managing and distributing vehicle parts and accessories.
Job Responsibility:
Assist customers in identifying and sourcing the correct parts for their needs, providing expert advice and recommendations
Fleet Maintenance Coordination: Schedule routine maintenance, inspections, and repairs
Coordinate with technicians and service providers
Monitor service records and ensure compliance with preventive maintenance schedules
Prioritise maintenance needs based on vehicle usage, safety concerns, and operational requirements
Vehicle Diagnosis and Troubleshooting: Assess vehicle issues reported by drivers
Communicate vehicle diagnostics and recommended repair solutions
Coordinate with Technicians to address complex or specialised repair needs
Parts Identification and Selection: Identify the correct parts and accessories for commercial vehicles
Utilize technical knowledge and parts catalogues
Provide recommendations on alternative parts or aftermarket solutions
Technical Assistance and Troubleshooting: Offer technical guidance and support on parts installation, maintenance procedures, and troubleshooting
Collaborate with technicians to diagnose complex parts-related issues
Stay informed about industry trends, product developments, and best practices
Documentation and Reporting: Maintain accurate records of fleet maintenance activities
Generate reports on fleet performance, maintenance expenses, and compliance
Analyse data to identify trends, areas for improvement, and cost-saving opportunities
Order Processing and Inventory Management: Receive and process parts orders
Coordinate with suppliers and vendors to procure parts
Maintain accurate inventory records using computerized management systems
Vendor Management: Maintain good working relationships with external service providers
Safety and Compliance: Ensure fleet vehicles comply with regulatory requirements
Implement and enforce safety protocols and procedures for vehicle operation and maintenance
Requirements:
Technical or manufacturer training is an advantage but not essential
Proven experience in fleet management, automotive repair, or a related field
Good knowledge of maintenance procedures
Excellent Organisational and communication skills
Proficiency in computerised maintenance management systems and/or fleet management software
Ability to multitask, prioritise workload, and work effectively under pressure
Attention to detail and commitment to accuracy in record-keeping and documentation
Flexible approach to work to accommodate fleet maintenance needs and emergency repairs
Valid UK full driver’s license and no more than 6 penalty points
Ability to commute/relocate to Romford RM1 before starting work