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Service & Parts Advisor

United Kingdom, Romford, Essex · Job Posted January 19, 2026
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Job Description

Ferns Group are a family run business with over 25 years’ experience as an established Utilities and Reinstatement company, specialising in Telecoms Civils, and tailored reinstatement services. Our Mission is “to be the preferred choice in our field by adding value to our business partners without compromise to quality, safety or the environment.” We are seeking a knowledgeable Service & Parts Advisor to join our team. As a Fleet Service & Parts Advisor, you will be responsible for ensuring the smooth operation and maintenance of our company’s large fleet of vehicles. You will serve as the primary point of contact for fleet-related inquiries, scheduling maintenance and repairs, and coordinating with internal departments and external service providers to ensure timely and cost-effective solutions. You will provide expert guidance and assistance in procuring, managing and distributing vehicle parts and accessories.

Job Responsibility

  • Assist customers in identifying and sourcing the correct parts for their needs, providing expert advice and recommendations
  • Fleet Maintenance Coordination: Schedule routine maintenance, inspections, and repairs
  • Coordinate with technicians and service providers
  • Monitor service records and ensure compliance with preventive maintenance schedules
  • Prioritise maintenance needs based on vehicle usage, safety concerns, and operational requirements
  • Vehicle Diagnosis and Troubleshooting: Assess vehicle issues reported by drivers
  • Communicate vehicle diagnostics and recommended repair solutions
  • Coordinate with Technicians to address complex or specialised repair needs
  • Parts Identification and Selection: Identify the correct parts and accessories for commercial vehicles
  • Utilize technical knowledge and parts catalogues
  • Provide recommendations on alternative parts or aftermarket solutions
  • Technical Assistance and Troubleshooting: Offer technical guidance and support on parts installation, maintenance procedures, and troubleshooting
  • Collaborate with technicians to diagnose complex parts-related issues
  • Stay informed about industry trends, product developments, and best practices
  • Documentation and Reporting: Maintain accurate records of fleet maintenance activities
  • Generate reports on fleet performance, maintenance expenses, and compliance
  • Analyse data to identify trends, areas for improvement, and cost-saving opportunities
  • Order Processing and Inventory Management: Receive and process parts orders
  • Coordinate with suppliers and vendors to procure parts
  • Maintain accurate inventory records using computerized management systems
  • Vendor Management: Maintain good working relationships with external service providers
  • Safety and Compliance: Ensure fleet vehicles comply with regulatory requirements
  • Implement and enforce safety protocols and procedures for vehicle operation and maintenance

Requirements

  • Technical or manufacturer training is an advantage but not essential
  • Proven experience in fleet management, automotive repair, or a related field
  • Good knowledge of maintenance procedures
  • Excellent Organisational and communication skills
  • Proficiency in computerised maintenance management systems and/or fleet management software
  • Ability to multitask, prioritise workload, and work effectively under pressure
  • Attention to detail and commitment to accuracy in record-keeping and documentation
  • Flexible approach to work to accommodate fleet maintenance needs and emergency repairs
  • Valid UK full driver’s license and no more than 6 penalty points
  • Ability to commute/relocate to Romford RM1 before starting work

What we offer

  • Company pension
  • Free parking
  • On-site parking
  • Referral programme

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