Service Owner – Virtual Account Management Jobs

Service Owner – Virtual Account Management

Return on Investment Ltd

Location:
United Kingdom, Nantwich, Milton Keynes

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As Service Owner – Virtual Account Management (VAM), you’ll lead the evolution of one of ROI Automotive’s most innovative services. VAMs act as desk based equivalents to Area Sales Managers, supporting OEM clients in managing fleet relationships, securing agreements, and driving battery electric vehicles (BEV) adoption. Acting as both strategist and product owner, you will take ownership of ROI’s VAM service from design to delivery. You will shape how VAM projects are structured, implemented, and continuously improved to meet client and business objectives - driving measurable growth, efficiency, and BEV adoption to ensure every VAM project delivers value for manufacturers, fleets, and ROI.

Job Responsibility:

Lead the design, mobilisation, and optimisation of VAM projects across OEM and LeaseCo clients
Translate client goals, BEV strategies, and commercial priorities into scalable VAM delivery models
Develop frameworks and tools to standardise ROI best practice and accelerate performance
Act as VAM subject matter expert for VAM-as-a-Service, providing strategic guidance to both clients and internal teams
Identify opportunities to improve efficiency, impact, and client satisfaction across live programmes

Requirements:

Experience designing or leading sales or client-delivery services within automotive, B2B fleet, or inside sales environments
Can translate complex client objectives into clear, scalable delivery models
Communicate with confidence and build trust across senior client and internal stakeholders
Are commercially minded, creative, and comfortable making decisions in fast-moving environments
Understand CRM workflows, sales processes, and the dynamics of fleet agreements and transitioning to EVs

What we offer:

£500 annual health and wellbeing allowance
Education bursaries for new skills and development
Company pension and healthcare plans
22 days annual leave, rising to 30 with service
Subsidised car purchase schemes

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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