Service Order Dispatcher Job at CBRE Government & Defense Services

Service Dispatcher

Location

United States , Spokane

Salary:

22.00 - 31.00 USD / Hour

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Communicate clearly with department managers, employees, and company customers
Advanced customer service skills
Effective leader with superb communications skills
Ability to multi-task in faced-paced environment
Organized and detail oriented
Knowledge of industry is recommended
Computer skills- Proficient in Microsoft Office
High school diploma or general education degree (GED)
Minimum of two years related experience and/or training in customer service, dispatching, or project management or equivalent combination of education and experience

Job Responsibility

Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed
Schedule return trips with customers when parts are in
Maintain the on-call schedule for service technicians
Maintain customer database with current information
Keep customers appraised as to company schedule and requested lead-times
Provide accounting with maintenance contract billing information
Prepare service invoices and timecards for processing
Take incoming customer calls
Create, schedule, and coordinate service orders as calls are received
Respond to all messages left overnight

What we offer

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off

Fulltime

Dispatcher Service Order 1st Shift

Receives, records and distributes work orders to service crews upon customers’ r...

Location

United States , Bethesda

Salary:

27.78 USD / Hour

CBRE Government & Defense Services

Expiration Date

Until further notice

Requirements

Minimum of one (1) year experience in a dispatch or similar customer service center position
Strong written and oral communication skills in English
Ability to learn and master DMLSS-FM program
Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers
Strong decision making and analytical skills
Strong work ethic and team player mentality
Be able to stand, push, pull, bend, kneel, and stretch for extended period of time
Be able to lift 25 lbs
Must be able to pass a local background check and have the ability to obtain and maintain NAC/LAC clearance after hire

Job Responsibility

Receives, records and distributes work orders to service crews upon customers’ request for service
Records information, such as name, address, article to be repaired, or service to be rendered
Prepares work order and distributes to service crew
Schedules service call and dispatches service crew
Calls or writes customer to insure satisfactory performance of service
Keeps record of service calls and work orders
May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment
Other duties as assigned

What we offer

May also be eligible for a wide range of benefits based on applicable bargaining unit agreements

Fulltime

Dispatch Specialist I

Brightspeed is looking for a Dispatch Specialist I to join our team! As a Dispat...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

High School, GED or equivalent education and relevant experience
2+ years of related experience
Ability to prioritize with good time management skills
Strong customer service background
Excellent communication skills
Must have PC skills and be well versed in Microsoft Windows
Understanding of team collaboration & alignment

Job Responsibility

Utilizing systems to monitor workflow and load the work to qualified technicians
Evaluating and reassigning work to available technicians as needed
Monitoring and regulating work volumes
Communicating with technicians and/or other departmental employees to resolve force availability imbalances
Reading and analyzing exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria
Ensuring that service orders and repair tickets are processed accurately
Utilizing job skills, company policies, and dispatch procedures to complete assigned tasks
Contacting customers via phone/email/text to schedule, reschedule, or confirm appointments
Ensuring customer satisfaction and resolving any appointment-related issues

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Sr. Customer Service Representative

We are looking for an experienced Customer Service Representative to join our te...

Location

United States , Montvale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business or a related field is preferred
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Familiarity with SAP or relevant dispatching software is highly desirable
Strong analytical and problem-solving abilities to support effective decision-making
Excellent verbal and written communication skills to manage customer and dealer interactions
Proven ability to handle high call volumes while maintaining a high level of customer service
Experience in dispatching and coordinating service operations in an environment that requires attention to detail
Ability to document customer interactions and service records with precision and attention to detail

Job Responsibility

Receive and prioritize service requests, dispatching them promptly to servicing dealers
Monitor technician progress and provide timely updates to customers regarding job status
Communicate detailed job instructions and service requirements clearly to servicing dealers
Maintain accurate records of dispatch times, service notes, estimated arrival times, and job completion logs
Coordinate follow-up visits, parts needs, or additional assistance for multi-step service jobs
Ensure dispatch decisions align with service-level agreements and response-time standards
Handle inbound customer calls, addressing inquiries related to service requests, scheduling, and updates
Create and update service orders using dispatching software and organizational tools
Utilize troubleshooting guides and workflows to gather necessary job information efficiently
Address customer concerns with professionalism and escalate issues only when required

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Dispatcher - Fuel Delivery

We are seeking an outstanding candidate to join our amazing team! This is a grea...

Location

Salary:

Not provided

Faststop Petroleum

Expiration Date

Until further notice

Requirements

Able to work a fixed schedule - 5 days
Must be able to work with minimal supervision
Dispatch experience is preferred but not required
Strong communication and customer service skills necessary
Prior fuel industry experience a plus
Must be able to make effective decisions
Position requires availability for "on-call" rotation

Job Responsibility

Utilizing "State of the art" dispatching systems - efficiently schedule drivers and third party haulers daily ensuring on-time delivery of product to various delivery points
Sets driver daily work in an efficient and professional manner to include fair route assignments while achieving maximum efficiency and cost savings for our customers
Manages complex routine including rescheduling, and handles any and all delivery issues and promptly communicates the concerns with the customer service team for follow up
Plan deliveries 24/48 hours in advance
Assimilate information from a variety of sources and prioritize needs
Identify what was sold and anticipate customer fuel needs
Determine who needs loads, identifying most critical/least critical
Assess market impact on loads Interact with CSR about orders and design load strategies if needed
Schedule timely deliveries to eliminate possible run outs
Meet delivery windows on all loads

Fulltime

New

Facilities Service Coordinator

The Facilities Services Customer Center Operator provides customer service and f...

Location

Canada , Toronto

Salary:

21.95 CAD / Hour

Randstad

Expiration Date

May 06, 2026

Requirements

Work Hour Availability Requirements 24/7/365 environment requiring open availability
rotating 12-hour shifts
Must have open availability to work weekends and holidays as required
Requirement to be on-call
MINIMUM EDUCATION: High school completion plus a specialized technical business course

Job Responsibility

Learns client account details, the service request/work order management systems, the telephony system and company Dispatch Center policies, processes, and operating procedures
Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information
Provides customer service support
Participates in program initiatives undertaken by the Dispatch Center
Maintains confidentiality of client account information and other confidential information
Conducts work in a professional manner
May be required to demonstrate Dispatch Centre capabilities potential and existing clients and to prospective hires by having such people Y-cord into live calls

What we offer

eligible for preferred rates on health, dental, and life insurance
corporate discount service

Fulltime

Luxury Customer Service Advisor

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Parttime

Service Coordinator

Robert Half is in search of a Service Coordinator that manages daily service ope...

Location

United States , Spokane

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of administrative, dispatch, or service coordination experience preferred
Experience with service management software and QuickBooks preferred
Proficient in Microsoft Office with strong organizational and multitasking skills
Detail-oriented with strong communication and customer service abilities

Job Responsibility

Manage incoming service calls and process customer requests
Schedule and dispatch technicians, prioritizing emergency calls as needed
Create, update, and close service jobs in company software and QuickBooks
Review service orders for accuracy, including labor, materials, and billing details
Coordinate parts ordering and track materials to align with service schedules
Follow up with customers regarding completed work and outstanding proposals
Verify technician time entries and support invoicing and payroll processes
Maintain accurate documentation and clear communication with customers and staff
Support general office operations and perform additional duties as assigned

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in our company 401(k) plan

Service Order Dispatcher

CBRE Government & Defense Services

Location:
United States

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 10, 2026

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Job Description:

Job Responsibility:

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Additional Information:

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