Service Order Dispatcher Job at CBRE Government & Defense Services

Dispatcher Service Order 1st Shift

Receives, records and distributes work orders to service crews upon customers’ r...

Location

United States , Bethesda

Salary:

27.78 USD / Hour

CBRE Government & Defense Services

Expiration Date

Until further notice

Requirements

Minimum of one (1) year experience in a dispatch or similar customer service center position
Strong written and oral communication skills in English
Ability to learn and master DMLSS-FM program
Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers
Strong decision making and analytical skills
Strong work ethic and team player mentality
Be able to stand, push, pull, bend, kneel, and stretch for extended period of time
Be able to lift 25 lbs
Must be able to pass a local background check and have the ability to obtain and maintain NAC/LAC clearance after hire

Job Responsibility

Receives, records and distributes work orders to service crews upon customers’ request for service
Records information, such as name, address, article to be repaired, or service to be rendered
Prepares work order and distributes to service crew
Schedules service call and dispatches service crew
Calls or writes customer to insure satisfactory performance of service
Keeps record of service calls and work orders
May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment
Other duties as assigned

What we offer

May also be eligible for a wide range of benefits based on applicable bargaining unit agreements

Fulltime

New

Service Dispatcher

We are looking for a Service Dispatcher to support daily field operations for a ...

Location

United States , Black Diamond

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in dispatching, call center support, customer service, or a related coordination role
Ability to manage a high volume of calls and schedule changes while remaining organized and detail-oriented
Working knowledge of computer-aided dispatch platforms or similar scheduling and routing systems
Strong verbal communication skills with the ability to interact effectively with customers, field teams, and office staff
Proven ability to coordinate logistics, prioritize competing requests, and make sound decisions under pressure
Comfortable using computers and standard office applications for data entry, communication, and recordkeeping.

Job Responsibility

Coordinate daily scheduling and assignment of field personnel to service calls, job sites, and customer requests
Receive incoming calls and service inquiries, gather accurate details, and route work based on urgency, location, and crew availability
Maintain real-time communication with technicians, drivers, and customers to provide status updates and resolve scheduling issues
Use computer-aided dispatch systems and related software to enter work orders, track activity, and document service progress
Adjust assignments throughout the day in response to delays, emergencies, or changing operational priorities
Partner with internal teams to support efficient logistics, improve response times, and ensure work is completed as planned
Deliver attentive customer service by handling questions, confirming appointments, and addressing concerns with urgency and care.

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

New

Service Dispatcher

We are looking for a Service Dispatcher to support daily field operations for a ...

Location

United States , Black Diamond

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in dispatching, call center support, customer service, or a related coordination role
Ability to manage a high volume of calls and schedule changes while remaining organized and detail-oriented
Working knowledge of computer-aided dispatch platforms or similar scheduling and routing systems
Strong verbal communication skills with the ability to interact effectively with customers, field teams, and office staff
Proven ability to coordinate logistics, prioritize competing requests, and make sound decisions under pressure
Comfortable using computers and standard office applications for data entry, communication, and recordkeeping

Job Responsibility

Coordinate daily scheduling and assignment of field personnel to service calls, job sites, and customer requests
Receive incoming calls and service inquiries, gather accurate details, and route work based on urgency, location, and crew availability
Maintain real-time communication with technicians, drivers, and customers to provide status updates and resolve scheduling issues
Use computer-aided dispatch systems and related software to enter work orders, track activity, and document service progress
Adjust assignments throughout the day in response to delays, emergencies, or changing operational priorities
Partner with internal teams to support efficient logistics, improve response times, and ensure work is completed as planned
Deliver attentive customer service by handling questions, confirming appointments, and addressing concerns with urgency and care

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Service Dispatcher

The Service Dispatcher will be responsible for supporting Service Technicians wi...

Location

United States , Kennewick

Salary:

Not provided

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Advanced customer service skills
Ability to multi-task
Organized
Knowledge of industry is recommended but not required
Computer skills
High school diploma or general education degree (GED)
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

Job Responsibility

Take incoming customer calls
Create, schedule and coordinate service orders as calls are received
Dispatch Service Technicians
Respond to all messages left overnight
Maintain the dispatch board / schedule
Forecast workload for 2 – 3+ days out
Prepare paperwork for all manufacture warranty parts
Facilitate return of warranty parts
Update service database from service ticket
Process weekly timecards

What we offer

Medical, Dental, and Vision
401K with company Match
STD, LTD, Voluntary Life benefits
Paid Time off

Fulltime

Service Dispatcher

Location

United States , Spokane

Salary:

22.00 - 31.00 USD / Hour

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Communicate clearly with department managers, employees, and company customers
Advanced customer service skills
Effective leader with superb communications skills
Ability to multi-task in faced-paced environment
Organized and detail oriented
Knowledge of industry is recommended
Computer skills- Proficient in Microsoft Office
High school diploma or general education degree (GED)
Minimum of two years related experience and/or training in customer service, dispatching, or project management or equivalent combination of education and experience

Job Responsibility

Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed
Schedule return trips with customers when parts are in
Maintain the on-call schedule for service technicians
Maintain customer database with current information
Keep customers appraised as to company schedule and requested lead-times
Provide accounting with maintenance contract billing information
Prepare service invoices and timecards for processing
Take incoming customer calls
Create, schedule, and coordinate service orders as calls are received
Respond to all messages left overnight

What we offer

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off

Fulltime

New

Dispatcher / Customer Service Representative

We are seeking a reliable and customer-focused Dispatcher / Customer Service Rep...

Location

United States , New Castle

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Previous experience in dispatching, customer service, call center, logistics, or administrative support preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Ability to work under pressure and adapt quickly to changing priorities
Proficiency with Microsoft Office and dispatching or scheduling software
Strong problem-solving skills and attention to detail
Ability to remain calm and professional when handling urgent situations or customer concerns

Job Responsibility

Receive and manage incoming service requests, calls, and customer inquiries
Schedule and dispatch drivers, technicians, or service personnel based on availability, priority, and location
Monitor routes, job progress, and service timelines to ensure efficient operations
Communicate delays, schedule changes, and service updates to customers and internal teams
Provide professional and courteous customer service by phone, email, and in person as needed
Resolve customer concerns and escalate issues when appropriate
Maintain accurate dispatch logs, schedules, work orders, and customer records
Coordinate with operations, warehouse, or field teams to support service delivery
Enter and update data in dispatching, CRM, or internal scheduling systems
Assist with billing support, documentation, and administrative tasks as needed

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan (for contract/temporary professionals)

Service Shop Dispatcher

Ira Subaru is part of fast-growing Group 1 Automotive, a leader in automotive re...

Location

United States , Danvers

Salary:

4333.00 - 9166.00 USD / Month

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Strong organizational and time-management skills
Ability to balance multiple tasks and priorities in a fast-paced environment
Experience in operations, scheduling, or workflow management preferred
exposure to process improvement or manufacturing principles is a plus
Excellent communication and problem-solving skills
Proficiency with scheduling tools and basic computer applications
High attention to detail and methodical approach to planning
Previous automotive service experience is a plus but not required

Job Responsibility

Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity
Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met
Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs
Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays
Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times
Documentation: Maintain accurate records of work assignments, job status, and completion times
Customer Focus: Support the service team in delivering timely and high-quality service to customers

Fulltime

New

National Planning and Dispatch Manager

National Planning and Dispatch Manager Would you like to be part of Vital Energ...

Location

United Kingdom , Blackburn

Salary:

Not provided

Vital Energi Utilities Limited

Expiration Date

July 16, 2026

Requirements

GCSE (A-C) minimum level in Math’s and English
High Level of confidentiality, tact and diplomacy
Customer Service experience essential
Experience liaising field-based engineering teams
Client management experience essential
Knowledge & experience of working with electronic Customer Service systems required, including Planning and Dispatch, and Gannt view planners
Experience in Customer compliance processes such as Purchase orders, invoicing and certification
ISO 9001, 14001 & 18001 awareness
Computer literate with working knowledge of all Microsoft Office Suite applications
Ability to work to deadlines and with minimum supervision

Job Responsibility

To provide direction, support and guidance to Team Leaders and Coordinators and day-to-day systems support within the department, ensuring clear roles and responsibilities and that tasks are completed accurately and successfully
Take ownership of regional performance including productivity, SLA adherence and minimized overdue work
Overall responsibility for confirming attendance with customers and handling queries and escalations
Lead daily planning calls with field and other operational teams
Ensure that portals, and any other customer requirements are updated, managed and adhered to
Manage follow up work and visits, ensure paperwork completion, parts ordering, tickets and quotations
Monitor service metrics to track performance and identify areas of improvement
Develop, monitor and report on progress with monthly report automation with the supporting and commentary
Implement and improve service delivery processes, tools and procedures
Coordinate with key stakeholders to ensure smooth workflow and communication across all teams

Fulltime

Select Country

Service Order Dispatcher

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?