Service Optimisation Expert Job at Zalando Sverige (Berlin)

Cloudflare Expert

We are seeking two Freelance Cloudflare Subject-Matter Experts to support a lead...

Location

Belgium , Brussels

Salary:

Not provided

Apollo Solutions

Expiration Date

Until further notice

Requirements

Proven deep-dive Cloudflare expertise in complex enterprise or critical-infrastructure environments
Strong cybersecurity and network-security background with hands-on ownership of security tools
Ability to drive Cloudflare strategy end-to-end, from design and optimisation to troubleshooting and governance
Strong analytical and communication skills, able to explain technical topics to diverse stakeholders
Comfortable working autonomously while collaborating within structured security squads

Job Responsibility

Act as the organisation’s primary Subject Matter Expert for Cloudflare, driving best-practice implementation across multiple security and business domains
Own, manage, and optimise the Cloudflare platform, including governance, documentation, and standards
Contribute expert guidance to the organisation’s 2026–2027 data-centre migration
Work closely with internal security, client-facing security, and cryptography-focused squads
Lead advanced Cloudflare use cases including WAF, DDoS protection, Zero Trust, CDN, API Gateway, Workers, and related capabilities
Support architectural decisions, policy refinement, and coordination across teams

Customer Experience Executive

Ciphr has an exciting opportunity for a Customer Experience Executive to join th...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Experience within the SaaS/HCM industry, with a proven track record of understanding products and services at an expert level
Evidence of deploying a customer focus approach with the ability to amplify the voice of the customer within the business
Able to resolve issues effectively, handle difficult conversations constructively, and remove obstacles for customers
Organisation skills to effectively prioritise multiple customer requests and communicate regular updates to the business and customer
Dedicated to delivering outstanding customer experiences, willing to go the extra mile
Experience of using CRM and ticketing systems effectively
Available to travel to offsite meetings and visit customers as required
The drive and determination to deliver the right resolution for both the company and the customer
Operating with high agency
willing to go above and beyond to remove blockers for the customer and provide expert service

Job Responsibility

Analyze customer needs, expectations, and perceptions through feedback, data, and market trends to shape customer experience strategies
Focus on increasing customer satisfaction, loyalty, and advocacy
Promote and drive cross-functional collaboration to streamline processes and enhance the customer experience
Build trusted customer relationships, addressing needs and challenges with tailored strategies or corrective action plans
Advocate for customers by amplifying their feedback and concerns within the organisation
Design and optimise customer journeys across channels by consulting internal and external stakeholders ensuring that our tone of voice and brand are represented effectively
Identify and act on opportunities for customers to gain more value, in collaboration with commercial teams
Facilitate customer skill development and product adoption through training, education, and enablement sessions
Supporting the planning and delivery of customer service and support projects, ensuring resources and project timelines are prioritised in line with customer needs and expectations
Model our values, brand and tone of voice to support a gold-standard customer experience and encourage the wider customer operations team to embed these at all customer touch points

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

Business Systems Architect Principal

The Business Systems Architect Principal is central to BT International’s transf...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Strategic Architecture Leadership – Proven ability to define and communicate architectural vision for complex business systems landscapes, with track record driving large-scale transformation programmes in regulated telco environments
Business Systems Domain Expertise – Deep understanding of BAU systems (sales, service, enterprise applications) and service operations platforms (service desk, AI Ops, lead-to-cash, billing, inventory) with knowledge of how these capabilities support business operations and cost optimisation
Systems Integration – Extensive experience linking together various IT systems, services and software across BAU applications, service operations platforms and NaaS capabilities to enable functional operation and support business processes
Vendor and Stakeholder Management – Strong ability to work with SaaS platforms and enterprise vendors as strategic partners, negotiate technical implementations and manage complex stakeholder relationships across business and operational teams
Modernisation Patterns – Expert knowledge of incremental modernisation approaches including service operations automation, AI-driven process optimisation and cloud-native patterns that balance operational continuity with transformation
Technical Depth – Hands-on background in business systems integration and service operations with coding capability, enabling credibility with engineering teams and active participation in technical spikes when needed
Operational Excellence – Understanding of comprehensive observability, service resilience and operational automation approaches including metrics, logging, distributed tracing and telemetry pipelines for business systems
NaaS Integration Understanding – Knowledge of how BAU systems integrate with network-as-a-service models, enabling sales and service operations to leverage aaS capabilities whilst maintaining operational stability
Leadership and Influence – Ability to lead blended IT teams (support, maintenance, BAU systems, service operations) through transformation, build consensus across organisational boundaries and develop technical leadership capability in operational functions
Extensive experience leading IT systems and BSS architecture in telecommunications or complex B2B environments, with demonstrated success modernizing legacy landscapes across multiple system domains

Job Responsibility

Define and lead the architectural strategy for business systems across BAU applications (sales, service, enterprise) and service operations (AI Ops, Service Desk, L2C including Pricing/Design/Quoting/SRM, billing, inventory), establishing target state architecture that optimises legacy systems whilst designing future-ready capabilities
Own the business systems portfolio optimisation roadmap, making strategic keep/modernise/retire decisions for BAU systems and service operations platforms based on technical fitness, cost-effectiveness and alignment with asset-light, NaaS-based operating model
Establish systems integration approaches that link together BAU applications, service operations platforms and NaaS capabilities, enabling functional operation across sales, service and enterprise systems whilst supporting business processes
Lead vendor strategy for business systems platforms including SaaS applications, enterprise systems and service operations tools, negotiating strategic partnerships that simplify IT landscape whilst aligning with aaS business needs and reducing vendor dependencies
Champion modern architecture patterns including service operations automation, AI-driven process optimisation, billing automation, inventory accuracy improvement and self-service capabilities that reduce manual propensity and improve cost-to-serve metrics
Design for operational excellence by establishing comprehensive observability across business systems including metrics, logging, distributed tracing and telemetry that enable proactive issue detection and support continuous improvement in service delivery
Collaborate with Data and AI architects to leverage data platforms and AI capabilities for business intelligence, service automation and customer insights, ensuring business systems generate valuable data and support AI-driven process improvements
Drive architectural governance through design reviews and architecture conformance processes, ensuring business systems initiatives align with enterprise standards, security requirements and support transformation to asset-light operating model
Build and mentor Business Systems architects who work with BAU operations and service delivery teams, establishing technical leadership capability and fostering architectural thinking across support, maintenance and enterprise systems functions
Work with engineering leadership to establish integration patterns that connect business systems with NaaS capabilities, enabling sales and service operations to leverage network-as-a-service whilst maintaining operational stability and cost-effectiveness

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well
New high-class offices both in Budapest and Debrecen

Fulltime

Head of IT Procurement

Reporting to the Group Procurement Director, the Head of Technology Procurement ...

Location

United Kingdom , London

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

A proven track record in global procurement roles preferably within a financial services or professional services context
Expert knowledge in managing Consultancy, Legal Services, Facilities & HR categories
A wide knowledge of procurement Category Management portfolio strategy
Superior business insight and commercial acumen combined with strong technical expertise, analytical problem-solving skills
Intellectual curiosity and a global mind-set, allowing you to partner effectively across teams and beyond with agility and flexibility
High energy and passion to drive the business and positively influence others
Adept at managing competing demands on your time, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience
Strong interpersonal skills – influencing and building trust quickly, navigating complexity and ambiguity with confidence and negotiating with tenacity and focus
Ability to manage diverse stakeholders ranging from board members to finance professionals in the team
Personal resilience in the context of an international company in high-growth mode

Job Responsibility

Partner across all global functions to develop and implement optimal strategic sourcing strategies
Harness expert knowledge of the industry and the commercial models to ensure optimised commercial and vendor relationships
Build categories and long-term strategic plans whilst also being able to deliver operationally
Apply leverage with suppliers
Be comfortable with ambiguity whilst the Procurement Transformation is being implemented
Be accountable for the sustainable delivery of best total value and the most desirable total cost of ownership
Lead all elements of spend management for your categories, including strategic understanding of the supply market place, pricing and term negotiations, preparation and analysis of bid proposals/packages, supplier selection, negotiation and communication with users
Implement a robust set of KPIs and measurement practices to ensure best-in-class supplier agreements
Drive change when necessary, delivering communications and directions to the team
Promote and build Alter Domus' brand and culture both internally and externally

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

New

Senior Service Operations Manager

As the Senior Manager for Service Operations, you will be accountable for Servic...

Location

United Kingdom , Leicester

Salary:

Not provided

Selfridges

Expiration Date

February 14, 2026

Requirements

ITIL Accredited (Manager or Expert) business & service operational management
Experienced working in Retail with exposure across the value chain and channels
Customer focused, with a background in delivering high quality, customer focussed services in a complex and changing environment
A strong problem-solving intellect combined with superb communication skills to exceed stakeholder expectations
Detail-oriented self-starter, with a positive attitude, capable of being proactive whilst discovering solutions to problems using both analytical and creative skills
Great at translating between the business and technical teams and managing multiple partners and suppliers in the delivery of service
Understands what it takes to build a high-performing team and create a great place to work
Is resilient and can shine in a high expectation, performance-based
Is excellent at prioritisation and decision-making.

Job Responsibility

Be responsible for the ITIL-based delivery of services by drawing from broad industry experience to bring ‘best in class’ service capability to Selfridges’ Service Operations function
Be accountable for leading and managing the Service Operations function, in accordance with service levels and hours of coverage
Be accountable for ensuring the Service Desk resolves all reported incidents to the customer’s satisfaction, using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s
Support Incident and Problem processes to ensure these are integrated with Incident Management to drive planning and reduce the volume of incidents
Lead the team as the “front door into Tech” - the first point of contact for matters relating to the escalation of incidents
Responsible for ensuring service acceptance criteria is defined and implemented and actively manage and drive innovation and quality through a robust Service Operations function to ensure new services are received into production seamlessly and with the required quality
Be accountable for the implementation and maintenance of Vendor and Application Catalogues and a robust knowledge base, that includes escalation paths, temporary fixes, solutions and workarounds for known errors or problems
Define the requirements of the Service Management tool to ensure that it remains fit for purpose, is optimised to support the delivery of Services and provides timely visibility of performance and issues
Accountable for ensuring the team define, enable and analyse performance KPIs to support regular reporting on service quality and improvement recommendations, driving a culture of continuous improvement to our services
Lead peak planning to ensure operational readiness, capacity alignment, and service continuity during busy trading-periods, proactively mitigating risk and maintaining Team member/customer experience

What we offer

Competitive plus benefits

Associate Manager, Marketplace & Refunds Optimisation

We’re looking for an Associate Manager, Marketplace & Refunds Optimisation to jo...

Location

Estonia , Tallinn

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

4+ years of experience in Customer Experience, Strategy & Operations, Merchant Operations, Program Management, or similar roles within services, marketplaces, or tech-enabled businesses
Experience in process optimisation, operational excellence, policy management, or service recovery
Strong analytical skills with proficiency in data tools such as SQL, Looker, Tableau, or similar
Comfortable interpreting statistical results (distributions, correlations, experiments) and transforming data into business solutions
Excellent communication and stakeholder management skills, with experience collaborating across global teams
Strong organisational and project management abilities — able to lead multiple initiatives simultaneously

Job Responsibility

Refund Governance & Policy. Define and scale a global refund governance framework, ensuring fair, consistent, and financially sustainable policies across markets. Lead policy improvement and change-management initiatives in collaboration with central and local teams
Data Analysis & Insights. Deep-dive into refund and deduction data to understand the drivers of refund costs, post-issue churn, and automation accuracy. Maintain and improve dashboards and reports covering refund % of GMV, re-order rate after service issues, and ticket accuracy. Translate analytical findings into clear, actionable recommendations
Process & Project Management. Manage cross-functional projects focused on improving refund efficiency, fairness, accuracy, and automation. Partner with multiple global stakeholders, like CS Experience, Product, Merchant Operations and also with local teams to drive alignment and execute improvements
Stakeholder Management. Build strong, trust-based relationships with teams across HQ and local markets. Act as the domain expert for refund-related processes and tooling, ensuring operational needs are represented in product development

What we offer

Play a direct role in shaping the future of mobility
Impact millions of customers and partners in 600+ cities across 50+ countries
Work in fast-moving autonomous teams with some of the smartest people in the world
Accelerate your professional growth with unique career opportunities
Get a rewarding salary and stock option package that lets you focus on doing your best work
Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork
Take care of your physical and mental health with our wellness perks

Fulltime

Machine Learning Platform / Backend Engineer

We are seeking a Machine Learning Platform/Backend Engineer to design, build, an...

Location

Serbia; Romania , Belgrade; Timișoara

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

4-5+ years of work experience in either ML infrastructure, MLOps, or Platform Engineering
Bachelors degree or equivalent focusing on the computer science field is preferred
Excellent communication and collaboration skills
Expert knowledge of Python
Experience with CI/CD tools (e.g., GitLab, Jenkins)
Hands-on experience with Kubernetes, Docker, and cloud services
Understanding of ML training pipelines, data lifecycle, and model serving concepts
Familiarity with workflow orchestration tools (e.g., Airflow, Kubeflow, Ray, Vertex AI, Azure ML)
A demonstrated understanding of the ML lifecycle, model versioning, and monitoring
Experience with ML frameworks (e.g., TensorFlow, PyTorch)

Job Responsibility

Design, build, and maintain scalable infrastructure that empowers data scientists and machine learning engineers
Own the design and implementation of the internal ML platform, enabling end-to-end workflow orchestration, resource management, and automation using cloud-native technologies (GCP/Azure)
Design and manage Kubernetes-based infrastructure for multi-tenant GPU and CPU workloads with strong isolation, quota control, and monitoring
Integrate and extend orchestration tools (Airflow, Kubeflow, Ray, Vertex AI, Azure ML or custom schedulers) to automate data processing, training, and deployment pipelines
Develop shared services for model behavior/performance tracking, data/datasets versioning, and artifact management (MLflow, DVC, or custom registries)
Build out documentation in relation to architecture, policies and operations runbooks
Share skills, knowledge, and expertise with members of the data engineering team
Foster a culture of collaboration and continuous learning by organizing training sessions, workshops, and knowledge-sharing sessions
Collaborate and drive progress with cross-functional teams to design and develop new features and functionalities
Ensure that the developed solutions meet project objectives and enhance user experience

Fulltime

Clinical Pharmacist

Are you a Band 8a Clinical Pharmacist looking for a rewarding locum role in Stok...

Location

United Kingdom , Stoke-on-Trent

Salary:

33.00 - 37.00 GBP / Hour

Hunter Gatherer AHP

Expiration Date

Until further notice

Requirements

A current and valid GPhC registration
Prior NHS hospital experience
Strong clinical knowledge and experience in wards-based pharmacy
Excellent communication and teamwork skills
A commitment to delivering high-quality patient care

Job Responsibility

Work in a ward-based setting, delivering clinical pharmacy services
Conduct medication reviews and optimise drug therapies for patients
Provide expert advice on prescribing and medicines management
Support the dispensary team with allocated slots (2 hours per shift)
Collaborate with multidisciplinary teams to enhance patient outcomes

What we offer

Fast & simple AHP locum registration – get set up quickly
A network of like-minded AHP professionals
Reliable, high-paying locum jobs with bi-weekly payroll
Specialist AHP recruitment consultants who understand your field
Exclusive NHS & private sector job opportunities
CV marketing & business development support
Industry insights, networking events & discounted CPD

Fulltime

Service Optimisation Expert

Zalando Sverige

Location:
Germany , Berlin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Service Optimisation Expert

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Location:Germany , Berlin

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

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Job Posted:
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