Service Operations Wi-Fi L2 Support SME, HSBC

Service Operations Wi-Fi L2 Support SME

HSBC

Location:
Mexico, Azcapotzalco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Job Responsibility:

Identify and prioritise critical incidents
Quickly resolve WIFI incidents to meet and reduce MTTR
Take ownership of incidents and escalate high severity cases
Work with the team and share experiences and knowledge
Raise vendor cases – scheduling RMA around business requirements
Support WIFI incidents
Help with deployment of new projects/ Upgrades
Assist other teams in change activities
Raise RMA cases in coordination with the business. Facilitate recovery of failed infrastructure
Raise TAC cases with our vendors
Manage proactive and reactive cases
Input into process improvements

Requirements:

2 years of experience in WIFI
NOC environment
Telecoms and WIFI experience
Ideally Juniper MIST experience but not essential for this role
Full Time working on rotating shifts but local business hours
Willing to be on call for support
Strong Telecoms and WIFI experience
Need to be a good team player
Understanding of Data Network Topologies and protocols
Knowledge of Cisco/Juniper CLI
Advanced conversational English
Microsoft Office

Nice to have:

Experience in working in ITIL/Agile with frameworks
Knowledge of ServiceNow
Cisco ACI
Arista
Cisco SDWAN
Circuit Management
Telecoms Certifications
Bluecoat proxy
Checkpoint Firewalls – rule management

What we offer:

Greater number of leave days
Paid leave package at the forefront in Mexico
Culture of well-being, balance, and care
Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
June 14, 2025

Expiration:
June 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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