Service Operations Supervisor

The Service Operations Supervisor must provide professional support and leadership to the Service Operations Team. They are responsible for ensuring that their teammates are consistently achieving prescribed service, production, and quality goals. The Service Operations Supervisor must drive the objectives set by the Operations Department and Orchid. They must constantly review workflows and system capabilities toward developing innovative solutions and efficient processes. The Service Operations Supervisor is responsible for teammate development and ensuring their teammates are properly trained. They will participate in creating and maintaining department training and new hire training. The Service Operations Supervisor will positively represent Orchid with prospective and current customers, all Orchid teammates, and the communities we serve. They must display a high level of emotional intelligence and can appropriately escalate issues and collaborate as needed.