Service Operations Specialist

• Run daily reports for internal or external use
• Answer to client requests with a sense of urgency
• Oversee all field operations when needed
• Daily follow up with vendors of service orders (parcel, truck, assembly, returns, additional services, B2B, time slots) to ensure the fulfilment of the services
• Daily follow up on special orders and work closely with internal areas of B2B and planning hub to ensure the proper fulfilment of the services
• Optimise processes to ensure continuous improvements on the services
• Schedule monthly meetings with TSP to provide feedback
• Work closely with the IKEA store CR team, MCDC Outbound team and Customer Contact Centre to provide solutions and promote a work team environment focus on customer experience

• Advanced MS Excel software knowledge
• Good analytical and follow up skills
• Ability to understand, process and summarize large amounts of data in a simple way
• Relevant experience in transportation and Services sourcing and operations
• General knowledge of supply chains and logistics demands and processes
• Experience dealing with external business partners
• Previous involvement in warehousing a plus
• Ability to work independently and in a team environment
• Know, understand, and integrate the eight IKEA Key Values in my interaction with the store and service office teams as well as other stakeholders

Previous involvement in warehousing