Service Operations Specialist

To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities. To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. To manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures. The primary focus of this role is to provide level 2 support for customer application, network, and server infrastructure as well as problem and incident management, ensuring timely resolution of issues to maintain smooth airport operations. The role requires close coordination with internal teams and customer and customers to ensure high availability and performance of IT services.