Service Operations Manager Job at Robert Half (Wausau)

Operations Manager - Global Hospitality Services

The Operations Manager is a professional responsible for supporting the strategi...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of proven operations experience with strong emphasis on hospitality
Experience in executive, food & beverage, or related services including multi-site and multi-service corporate environments
Demonstrated experience in third-party vendor management, client liaison, and relationship management
Fundamental understanding of operational controls and associate processes
University degree (Bachelor's or Master's) in Hospitality, Business Administration, or related major
Professional certifications in Food Safety Management (e.g., HACCP) and/or Managerial Leadership (e.g., PMP, Lean Six Sigma) are highly desirable

Job Responsibility

Support operations excellence and vendor management
Assist in overseeing performance, issue management, and corporate social responsibilities across Indian region
Support as subject matter expert in uplifting operational standards, people management, and project management initiatives
Assist in ensuring continuous service improvement, operational compliance, and alignment with global standards
Support management of operational budgets and identify efficiency opportunities
Assist in coordinating and implementing Compliance guidelines
Support implementation of robust control measures to minimize reputational risk

Fulltime

Merchant Service Operations Manager

Corporate Tools in Post Falls, Idaho is searching for an expert who knows the in...

Location

United States , Post Falls

Salary:

100000.00 USD / Year

Corporate Tools

Expiration Date

Until further notice

Requirements

5+ years previous experience managing and understanding the full scope of credit card processing, merchant services and independent sales organization
Previous experience running an Independent Sales Organization
Understand and stay current on industry trends
Ability to work in dynamic and fast-paced environment
Self motivated, independent learner and critical thinker
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire, and to become fully-vaccinated within three weeks after date of hire, to be considered for the job.

Job Responsibility

Build an awesome credit card processing service for our clients that doesn’t suck
Build and maintain relationship with sponsoring bank and credit card network
Develop creative strategies for attracting and retaining clients
Help us build a service from agent to ISO
Manage product launch and continuously search for ways to offer better service to our clients

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Open concept office with friendly coworkers
Creative environment where you can make a difference

Fulltime

Services Operations Program Manager

We are seeking a Services Operations Program Manager to lead the strategic and o...

Location

United States , Austin; Secaucus

Salary:

117120.00 - 175680.00 USD / Year

AMD

Expiration Date

Until further notice

Requirements

Extensive experience in contingent workforce management, supplier operations, or MSP/Vendor Management Office (VMO) environments
Proven success in managing large supplier networks across multiple geographies
Strong financial acumen and experience with spend forecasting, budgeting, and variance tracking
Excellent stakeholder management and communication skills
Strong analytical, reporting, and data validation abilities
Bachelor’s degree in Business, Supply Chain Management, Finance, or a related field preferred

Job Responsibility

Align contingent workforce strategies with evolving business needs, skills, and locations
Manage transitions to new Managed Service Providers (MSPs) and coordinate supplier changes, including new engagements and exits
Partner with Procurement and business leaders to assess supplier performance, continuity, and financial impact
Support Annual Operating Plan (AOP), Project Budget Alignment (PBA), and Long-Range Planning (LRP) processes
Partner with procurement for bill rate changes, supplier escalations, and performance improvement initiatives
Support sourcing activities by coordinating contingent worker needs across suppliers and countries
Work with procurement to maintain accurate and current Statements of Work (SOWs), blanket POs, and bill rate data
Validate invoices, timesheets, and expenses to ensure compliance with SOW terms and financial accuracy
Partner with IT to support equipment provisioning for contingent workers
Maintain a master database tracking headcount, spend, bill rates, and tenure by supplier and country

Fulltime

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Regional Operations Manager – Renal Services

Due to an established, strong partnership with the healthcare organisation, spec...

Location

Salary:

Not provided

Compass Associates

Expiration Date

Until further notice

Requirements

senior operations candidate
multi-site experience within both the private and public healthcare sectors

Manager, Smart Services Operations

Smart Services offers a series of dynamic revenue programs such as "Smart Parts ...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Excellent soft skills to coach, motivate and lead a team of professionals while fostering a cooperative atmosphere in a customer front line work environment
Minimum 10 years of experience in the aerospace, aircraft maintenance or technical knowledge of aircraft, cost per flight hour programs, warranty and aircraft maintenance planning and prior experience leading people are considered strong assets
Excellent customer handling and interpersonal skills and demonstrate patience
Strong Business Acumen and comfortable making tactical decisions that make strategic sense for the Program
Comfortable making presentations to Senior leaders and displaying a good control of your area by reviewing main Program KPIs and main current initiatives
Strong negotiation skills
Able to multitask and are tenacious to see deliverables through to completion
Bilingual English and French preferred, fluent in English both written and spoken a must
Autonomous and comfortable with decision making and delegation of work
Travel required

Job Responsibility

Lead a growing team of ten employees while coaching and fostering an open and cooperative atmosphere
Adjust workload balance across the team as needed and reassign customer territories as required by market changes in order to keep adequate Customer support
Assess resource allocation adequacy and take the lead on running recruiting processes if necessary
Promote staff development by coaching the team through proper PDPs (personal development plans) building and execution
Set Staff’s annual objectives and assess performance through the PMP process in order to support Program’s Overall objectives
Review and/or build KPI’s in order to assess employees individual performance and propose corrective actions if necessary
Build and/or review policies and guidelines pertaining to the team
Manage the Program in order to ensure successful execution of business deliverables, and if necessary, that corrective actions are planned and executed properly
Track renewal and transfer KPIs by the Operations/Account Management team
Keep Customer retention high by limiting any attrition and work

What we offer

Insurance plans (Medical, life insurance, and more)
Employee Assistance Program
Competitive base salary

Fulltime

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
Proven track record of managing complex client relationships and delivering managed services
Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Job Responsibility

Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Assistant Delivery Manager – Operations (Payers Services – Claims)

We are seeking a dynamic and experienced leader to oversee our Payer Services op...

Location

India , Chennai

Salary:

Not provided

Access Healthcare LLC

Expiration Date

Until further notice

Requirements

Excellent communication and people skills
Available to work at office in US Shift (06:00 PM to 03:00 AM IST)
Strong project management and client coordination skills
Minimum 11 years of work experience
Proven experience in a leadership role within Payer Services or a related field

Job Responsibility

Establish productivity standards for all Payer Services operations
Collaborate with senior leaders to develop a robust quality control system for the Accounts Receivable process
Propose continuous process improvements to enhance value and manage Payer Services effectively
Participate in the transition of new projects, engage with clients, and ensure the team meets business requirements
Oversee project progress and participate in client meetings
Facilitate and monitor quality standards for executives
Ensure a seamless transition for all new clients within Payer Services functions
Address operational and staffing issues promptly and effectively

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Service Operations Manager

Job Description

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