Service Operations Manager Job at Robert Half (Wausau)

Service Operations Manager

Titan Mechanical & Plumbing, Inc is currently looking for a Service Operations M...

Location

United States , Manassas Park

Salary:

Not provided

Titan Mechanical LLC

Expiration Date

Until further notice

Requirements

10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades
Strong knowledge of commercial and multifamily service operations
Experience managing technicians and field service teams
Proven ability to lead people, solve problems, and drive performance
Experience with dispatch/service software
Experience with Service Titan platform a plus
Proficient with computers and able to learn company software
Strong communication and customer relationship skills
Financial acumen with budgeting, labor management, and P&L accountability
Highly motivated to achieve goals and excellence

Job Responsibility

Hire, lead and develop technicians, dispatchers, supervisors, and support staff
Oversee daily service operations for commercial and multifamily clients
Ensure fast, high-quality response to service calls, maintenance, repairs, and emergencies
Coordinate with Sales Team on accuracy of proposals and maintenance agreements
Supports ongoing construction operations and internal customers
Build strong relationships with property managers, facility managers, and ownership groups
Develop and forecast labor requirements for service operations
Drive revenue growth, gross margin, productivity, and recurring preventative maintenance agreements
Develop and Improve processes, accountability, communication, and team performance
Maintain a strong safety culture and ensure compliance standards are met

What we offer

Competitive Salary
Health/Dental/Vision Insurance
Continuing Education assistance
401(k) with 4% company match
Eligibility for a performance-based bonus tied to individual and company results

Fulltime

Service Operations Manager

Meineke is looking for an experienced Automotive Service Manager (Advisor). To b...

Location

United States , Indianapolis

Salary:

50000.00 - 52000.00 USD / Year

Meineke

Expiration Date

Until further notice

Requirements

Previous experience in automotive service advising or related field preferred
Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems
Excellent communication and interpersonal skills
Ability to build rapport with customers and provide exceptional customer service
Proficient in using computer software for service writing and estimates
Detail-oriented with strong organizational skills
Valid driver's license

Job Responsibility

Schedule customer service appointments
Greeting customers in a professional manner
Accurate write-up of customer concerns
Convey expected costs and obtain approval for repairs
Tracking of the vehicle and communicating progress to the customer
Maintaining excellent customer satisfaction
Performing any additional task assigned by management
Maintain accurate records of customer interactions, service history, and repairs performed
Follow up with customers to ensure satisfaction and address any concerns
Upsell additional services or accessories as appropriate

What we offer

Bonus based on performance
Competitive salary
Employee discounts
Opportunity for advancement
Training & development
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Service Operations Manager

In this pivotal role entirely based in Anjou, you will take the helm of daily op...

Location

Canada , Anjou

Salary:

65000.00 - 75000.00 CAD / Year

Randstad

Expiration Date

August 14, 2026

Requirements

Solid and verifiable managerial experience in operations management, dispatch service supervision, or high-volume service center management
Perfect professional bilingualism (French and English), both spoken and written, to easily communicate with a clientele spread across the entire country
High stress tolerance and superior skills in interpersonal communication and client conflict resolution
Strong organizational skills, autonomy, and the ability to use integrated management systems
mastery or practical knowledge of SAP Business One (SAP B1) software is a major asset
Comfortable working a professional schedule of 50 to 55 hours per week, with occasional flexibility on weekends to supervise the handling of urgent situations
Previous experience or an affinity with the biomedical, medical, pharmaceutical, or scientific sectors is a distinct advantage to accelerate your onboarding
Commitment to working full-time in-person
this Service Operations Manager position is based at the headquarters located in Anjou

Job Responsibility

Supervise, engage, and daily coach the internal team responsible for dispatching and coordinating service calls
Ensure smooth synergy and liaison between the dispatch staff in the office and the teams of expert technicians deployed on the road throughout Quebec
Act as the primary point of escalation and strategic contact to resolve complex requests from institutional clients, suppliers, and business partners
Lead the management of operational emergencies with a high sense of responsiveness, effectively triaging high-priority requests
Take charge of the rigorous review and systematic validation of commercial and technical documentation, notably the final approval of service quotes and contracts
Collaborate hand in hand with the Quality Assurance department to ensure the company's continuous compliance with its regulatory accreditation requirements

What we offer

Competitive fixed annual salary between $65,000 and $75,000, adjustable based on your experience level
Annual financial bonus program based on overall management performance
Comprehensive group insurance coverage (health and medical care)
Advantageous retirement savings plan (RRSP) with employer contribution matching
3 weeks of paid vacation upon hiring, plus 6 personal days per year
Complete technological work tools provided from day one: corporate laptop, smartphone, and iPad
Free parking available on-site in Anjou
Stimulating, stable, and highly professional work environment within a cutting-edge industry

Fulltime

Service Operations Manager

Service Operations LATAM is responsible for the operation and maintenance (O&M) ...

Location

Chile , Santiago de Chile

Salary:

Not provided

vestas

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering (Mechanical, Electrical, Industrial or related)
Experience in operations, maintenance, or service delivery in wind energy or heavy industry (power generation, utilities, mining, oil & gas)
Experience managing field service operations and technical teams
Practical knowledge of wind turbine operations and maintenance
Experience managing service contracts, KPIs, and operational performance
Financial acumen (budgeting, cost control, contract margins)
Solid HSE (Health, Safety & Environment) background
Fluent in Spanish and English
Availability to travel to wind farms as required

Job Responsibility

Manage end-to-end service operations for wind farms in Chile and Peru, ensuring turbine availability and performance targets
Ensure compliance with service contracts, including SLA commitments related to uptime, response times, and maintenance execution
Act as primary escalation point for critical turbine failures, major incidents, or underperformance cases
Manage and develop field service teams (technicians, supervisors, planners), ensuring safety and technical excellence
Build a workplace culture centered on safety and maintain full alignment with HSE standards and zero-harm objectives
Oversee preventive and corrective maintenance activities, optimizing planning and execution efficiency
Ensure financial performance of service contracts (revenue, cost control, margins, forecasting accuracy)
Build and maintain close working relationships with customers (asset owners, operators), acting as trusted operational partner
Manage spare parts strategy, logistics, and resource planning to minimize downtime
Monitor fleet performance (availability, reliability, failure trends) and implement improvement actions

Fulltime

Service Operations Manager

Invest in yourself and your career at Meineke Car Care Center. We provide the ca...

Location

United States , Indianapolis

Salary:

50000.00 - 52000.00 USD / Year

Meineke

Expiration Date

Until further notice

Requirements

Previous experience in automotive service advising or related field preferred
Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems
Excellent communication and interpersonal skills
Ability to build rapport with customers and provide exceptional customer service
Proficient in using computer software for service writing and estimates
Detail-oriented with strong organizational skills
Valid driver's license

Job Responsibility

Schedule customer service appointments
Greeting customers in a professional manner
Accurate write-up of customer concerns
Convey expected costs and obtain approval for repairs
Tracking of the vehicle and communicating progress to the customer
Maintaining excellent customer satisfaction
Performing any additional task assigned by management
Maintain accurate records of customer interactions, service history, and repairs performed
Follow up with customers to ensure satisfaction and address any concerns
Upsell additional services or accessories as appropriate

What we offer

Bonus based on performance
Competitive salary
Employee discounts
Opportunity for advancement
Training & development
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Service Operations Manager

Our team is seeking a Service Operations Manager to lead day-to-day branch opera...

Location

United States , Wausau

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in operations, service coordination, team leadership, or a related function
Associate's or Bachelor's degree in Business Administration or a similar field is preferred
Previous customer service experience is preferred, ideally in a fast-paced service environment
Demonstrated ability to lead teams, guide performance, and support employee development
Strong decision-making, prioritization, and problem-solving skills in a high-volume setting
Proficiency with computers and business systems
experience with ServiceTitan is helpful but not required
Excellent written, verbal, and organizational skills with strong attention to detail
Positive, self-motivated approach with the ability to collaborate effectively across teams

Job Responsibility

Oversee daily service operations to ensure efficiency and strong performance
Coordinate and dispatch technicians to scheduled service calls
Communicate updates on job status, scheduling changes, and customer needs
Provide excellent customer service through clear, timely communication
Assist with incoming calls and service inquiries
Receive, organize, and manage parts and equipment inventory
Ensure technicians have the tools and materials needed to succeed
Maintain a clean, safe, and organized warehouse and office environment
Support process improvements to enhance operational efficiency
Help develop team members and identify growth opportunities

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training
Access to top jobs and competitive compensation

Fulltime

Service Operations Manager

You will lead service delivery across multiple locations, ensuring performance, ...

Location

Canada , Edmonton

Salary:

116480.00 - 160160.00 CAD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree
7+ years of experience in service operations, service delivery, or related field
Experience managing multi-site or geographically distributed operations
Experience with KPI management, including SLA performance, equipment uptime, and service delivery metrics
Experience managing operational budgets, cost controls, and revenue targets
Experience with service contract management, including renewals and performance tracking
Knowledge of regulatory compliance, audit processes, and operational standards
Ability to travel up to 30%

Job Responsibility

Lead and manage service operations across multiple sites, ensuring alignment with defined performance metrics
Drive KPIs including preventative maintenance compliance, service response times, equipment uptime, and first-time fix rates
Manage financial performance, including Fee-for-Service revenue, cost targets, and service contract renewals
Develop and execute operational plans for service delivery, resource allocation, and equipment support
Partner with sales and commercial teams to support revenue growth and customer service strategies
Oversee service contract execution and ensure adherence to contractual performance requirements
Monitor service metrics including turnaround time, open calls, and repair completion timelines
Ensure compliance with regulatory requirements, company SOPs, and safety standards across all operations

Fulltime

Service Operations Manager

This is where your leadership drives operational impact. You will lead service d...

Location

Canada , Edmonton

Salary:

116480.00 - 160160.00 CAD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree
7+ years of experience in service operations, service delivery, or related field
Experience managing multi-site or geographically distributed operations
Experience with KPI management, including SLA performance, equipment uptime, and service delivery metrics
Experience managing operational budgets, cost controls, and revenue targets
Experience with service contract management, including renewals and performance tracking
Knowledge of regulatory compliance, audit processes, and operational standards
Ability to travel up to 30%

Job Responsibility

Lead and manage service operations across multiple sites, ensuring alignment with defined performance metrics
Drive KPIs including preventative maintenance compliance, service response times, equipment uptime, and first-time fix rates
Manage financial performance, including Fee-for-Service revenue, cost targets, and service contract renewals
Develop and execute operational plans for service delivery, resource allocation, and equipment support
Partner with sales and commercial teams to support revenue growth and customer service strategies
Oversee service contract execution and ensure adherence to contractual performance requirements
Monitor service metrics including turnaround time, open calls, and repair completion timelines
Ensure compliance with regulatory requirements, company SOPs, and safety standards across all operations

Fulltime

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