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Robert Half Logo Robert Half · IT - Administration

Service Operations Manager

United States, Wausau Employment contract · Job Posted June 15, 2026
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Job Description

Our team is seeking a Service Operations Manager to lead day-to-day branch operations within a residential service environment. This role is responsible for driving performance, supporting field teams, and ensuring a high level of customer satisfaction. This is a hands-on leadership position ideal for someone who thrives in a fast-paced setting and enjoys balancing operations, team development, and service excellence.

Job Responsibility

  • Oversee daily service operations to ensure efficiency and strong performance
  • Coordinate and dispatch technicians to scheduled service calls
  • Communicate updates on job status, scheduling changes, and customer needs
  • Provide excellent customer service through clear, timely communication
  • Assist with incoming calls and service inquiries
  • Receive, organize, and manage parts and equipment inventory
  • Ensure technicians have the tools and materials needed to succeed
  • Maintain a clean, safe, and organized warehouse and office environment
  • Support process improvements to enhance operational efficiency
  • Help develop team members and identify growth opportunities
  • Assist with recruiting, onboarding, and training new employees
  • Contribute to achieving operational and financial performance goals
  • Support leadership development and team retention initiatives

Requirements

  • 3+ years of experience in operations, service coordination, team leadership, or a related function
  • Associate's or Bachelor's degree in Business Administration or a similar field is preferred
  • Previous customer service experience is preferred, ideally in a fast-paced service environment
  • Demonstrated ability to lead teams, guide performance, and support employee development
  • Strong decision-making, prioritization, and problem-solving skills in a high-volume setting
  • Proficiency with computers and business systems
  • experience with ServiceTitan is helpful but not required
  • Excellent written, verbal, and organizational skills with strong attention to detail
  • Positive, self-motivated approach with the ability to collaborate effectively across teams

Nice to have

  • Associate's or Bachelor's degree in Business Administration or related field preferred
  • Prior customer service experience preferred
  • Experience with ServiceTitan is helpful but not required

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Free online training
  • Access to top jobs and competitive compensation
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