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Boden Group Logo Boden Group · IT - Administration

Service Operations Manager

United Kingdom, City of London 55000.00 - 60000.00 GBP / Year · Job Posted April 23, 2026
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Job Description

Are you ready to step into a role that shapes service delivery in a dynamic environment? A leading company in the FM industry is hiring a Service Operations Manager in Greater London. This role plays a crucial part in overseeing service operations and enhancing team productivity, making your contribution vital to our success.

Job Responsibility

  • Oversee the planning and execution of PPM and reactive works across the service division
  • Manage a team of field engineers, ensuring effective service delivery and coordination
  • Communicate directly with clients, maintaining relationships with key accounts and responding to their needs
  • Audit and improve processes to enhance operational efficiency and safety measures
  • Develop and implement effective administrative procedures to support service operations

Requirements

  • Relevant experience in service management or operations within the FM sector
  • Strong leadership skills and a customer-focused mindset
  • Good communication abilities to engage effectively with engineers and clients
  • An organised approach to project management and administrative tasks
  • A proactive attitude toward problem-solving and process improvement

What we offer

  • Competitive salary of £55k to £60k
  • £5k car allowance
  • Operations performance bonus of up to 16% based on targets achieved
  • Supportive team that prioritises clear communication and teamwork
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