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Service / Operations Manager

United States, Latham · Job Posted April 11, 2026
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Job Description

A well-established and growing commercial mechanical services company is looking for a motivated Service / Operations Manager to join our leadership team. This is a unique opportunity for a hands-on professional who enjoys balancing technical understanding with people, process, and performance. In this role, you’ll help guide service operations, support field teams, and collaborate closely with ownership to drive customer satisfaction, efficiency, and continued growth. You’ll be part of a forward-thinking organization that values teamwork, accountability, and long-term success. We’re seeking someone who is organized, dependable, and customer-focused—someone who takes pride in problem-solving and building strong relationships, both internally and externally. If you’re energized by a fast-paced environment and enjoy wearing multiple hats, this could be a great fit. This role offers both personal and professional growth within a stable company that’s continuing to expand. If you’re looking for an opportunity to make an impact, lead by example, and grow with a company that values its people, we’d love to connect.

Job Responsibility

  • Help guide service operations
  • Support field teams
  • Collaborate closely with ownership to drive customer satisfaction, efficiency, and continued growth

Requirements

  • Experience working within commercial or industrial mechanical service and union environments
  • A solid understanding of building systems and service operations, as well as HVAC products
  • Strong organizational and communication skills
  • Ability to manage priorities, support and oversee team of 10 staff, and resolve customer needs
  • Comfort working with technology and common business platforms
  • A collaborative mindset with a professional, positive approach

What we offer

  • Competitive compensation based on experience
  • Paid holidays and vacation
  • Company-contributed 401(k)
  • Life insurance and additional benefits
  • A supportive, growth-oriented team environment

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