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Meineke Logo Meineke · IT - Administration

Service Operations Manager

United States, Indianapolis Employment contract 50000.00 - 52000.00 USD / Year · Job Posted June 28, 2026
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Job Description

Meineke is looking for an experienced Automotive Service Manager (Advisor). To be successful in this position you will need to be reliable, professional, and ready to make a move toward a long-term career with unlimited earning potential. Our shop is a family, and we treat each employee as such.

Job Responsibility

  • Schedule customer service appointments
  • Greeting customers in a professional manner
  • Accurate write-up of customer concerns
  • Convey expected costs and obtain approval for repairs
  • Tracking of the vehicle and communicating progress to the customer
  • Maintaining excellent customer satisfaction
  • Performing any additional task assigned by management
  • Maintain accurate records of customer interactions, service history, and repairs performed
  • Follow up with customers to ensure satisfaction and address any concerns
  • Upsell additional services or accessories as appropriate
  • Collaborate with the parts department to order necessary parts for repairs

Requirements

  • Previous experience in automotive service advising or related field preferred
  • Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems
  • Excellent communication and interpersonal skills
  • Ability to build rapport with customers and provide exceptional customer service
  • Proficient in using computer software for service writing and estimates
  • Detail-oriented with strong organizational skills
  • Valid driver's license

What we offer

  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Training & development
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
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