Service Operations Manager II Job at Rackspace (Gurgaon)

Refreshments Operator II

We provide state-of-the-art coffee brewing equipment and break room supplies, an...

Location

United States , Van Horn

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

High School Diploma/ G.E.D required
Must have a valid driver’s license
Ability to communicate at high efficiency and effectiveness with clients and operations staff
Ability to respond quickly to changing demands
Must have good interpersonal skills and customer service skills acquired through 1-2 years of experience in a position requiring heavy public contact
Must possess an acceptable driving record in accordance with the CMV policy
Client interaction, communication, organization/time management are critical to the success of this role
Physical ability to repeatedly lift packages, up to 50lb (drinks and snacks)
Reasonably clean driving record

Job Responsibility

Unload and stock daily inventory at customer site
Manage the ordering, delivery and stocking of items at client location
Check and manage date coded products to insure freshness
Communicate with customer's employees about new product interest
Use a laptop computer to manage stocking PAR levels, product orders and client invoicing
Problem solving skills
Assistance with set up and break down, before and after, lunch service in Cafe when needed
Establishes and maintains a good working relationship and liaison with customers to project a positive image of the company and product
Performs repairs to best of ability. Calls in orders and service calls to main office
Distributes promotional materials and merchandises complete product line

Order Management Associate II

The Order Management Associate II will manage customer orders from time of recei...

Location

Philippines , Makati, Metro Manila

Salary:

Not provided

The Hershey Company

Expiration Date

Until further notice

Requirements

With 2-3 years working knowledge and profanely on core SAP transactions including Order-to-Cash Management, Customer Master Maintenance, Credit Management, Pricing Master Maintenance, Material Master Maintenance, SAP standard reports both FI and SD Modules, and etc
Understanding of systems used in the Order Fulfillment process and interfaces between them (SAP, Transportation Management, Siebel, Manugistics, etc.)
Knowledge of transportation and warehousing concepts
forwarder and broker organization
Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements
Excellent oral and written communication skills
Attention to detail, strong analytical and problem solving skills
Ability to use analysis tools in order to communicate metrics and improve service levels

Job Responsibility

Manage customer orders from time of receipt through invoicing
Work with OMA 1 in addressing business issues ensuring all processes are fully documented and followed
Represent Hershey Foods in a professional manner by maintaining and enhancing a positive business relationship with customers, business managers/ business unit, brokers and etc
Respond in a timely and effective manner to customer inquiries and provide sound business resolution to issue raised
Interact with other personnel within the Order Fulfillment process to assure that orders are delivered to meet customer expectations
Assists in the mentoring and training of new team members
Organizes and participates in customer meetings and ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met
Process and Documentation
Business Issue Resolution
Manage order-to-invoice cycle for customer orders utilizing SAP system for general and Regional Customer Satisfaction Program Accounts

Fulltime

Production Operator II

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Glasgow

Salary:

17.00 - 25.65 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

At least 6 months of experience in customer service
Ability to be fully on-site in the Glasgow, KY office
Demonstrated ability to see and read fine prints
Demonstrated finger dexterity for repetitive operative use of facility equipment
Ability to push, pull, and/or climb as required for position
Repetitive motions using hands/wrists required

Job Responsibility

Verification of materials and products as directed by procedures and/or batch record requirements
Labeling, inspecting, and production of final container products with manual and/or automated systems
Set-up, changeover, and operation of labeling and production equipment
Data entry and computer-generated labels
Maintains records and production area to comply with regulatory requirements, good manufacturing practices, and standard operating procedures
Performs reconciliation activities and determines compliance to specification, floats on all lines
Performs final production check of completed documents for completeness and accuracy
Review of completed batch records for compliance with cGMPs, validation, and standard operating procedure requirements
Reconciles labeling and product components to determine compliance with specifications
Assists in investigation of non-confirming results related to either reconciliation or production activities

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Software Technical Account Manager II

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Wichita

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Engineering Manager II, Java Backend - Marketing Org

Groupon is on a radical journey to transform our business with relentless pursui...

Location

India

Salary:

Not provided

Groupon

Expiration Date

Until further notice

Requirements

BE/BTech or ME/MTech degree in Computer Science, Software Engineering from a recognised institute
10+ years of overall industry experience with 4 years of leadership (hands-on engineering management) role in developing and supporting web applications, micro services in a distributed environment
Experience with managing platform services, delivering projects in a dynamic environment
Experience with managing high-performance individuals in different time zones
Good communication and collaboration skills, and the ability to deal with ambiguity
Strong experience in programming languages - Java and competent in designing and building enterprise-scale applications, common frameworks, etc.
Experience building and scaling large-scale distributed systems and development experience with service-oriented architectures/microservices
Prior AWS/GCP/Azure/Pivotal Cloud Foundry experience is a must
Proven success managing and scaling platform services in fast-moving environments
Experience leading cross-regional teams and driving platform-level strategies

Job Responsibility

Customer Communication Excellence: Drive reliability, performance, and personalization across our Dispatch and Subscription systems
Achieve a 99.99% delivery success rate and under 1s latency for real-time communications
Subscription Platform Growth: Lead engineering teams focused on the evolution and scalability of our subscription systems
Enable 2x growth in subscriber engagement and conversion over the next 12 months
Platform Scalability & Operational Efficiency: Reduce technical debt and optimize resource usage across core services by modernizing legacy infrastructure and adopting cloud-native patterns
Achieve a 30% reduction in platform operational costs while improving performance benchmarks
Engineering Team Performance & Growth: Build high-performing, autonomous, and globally distributed teams that execute with agility and ownership
Maintain 90%+ team engagement and less than 10% regrettable attrition, with measurable velocity improvements
AI-First Transformation Enablement: Champion the integration of AI/ML where it enhances business outcomes, from system automation to intelligent routing and customer experience
Deliver at least 2 AI-driven features or systems into production per year

Senior Security Operations Engineer II

As a Senior Security Operations Engineer, you’ll play a key role in ensuring the...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, site reliability, or infrastructure engineering roles
Strong experience securing and managing cloud environments (e.g., AWS, Azure) and containerized workloads
Deep understanding of Linux systems, networking, distributed systems, and their associated security controls
Proficiency in automation, scripting, and security tooling integration to streamline operations and enforcement
Experience with security monitoring, alerting, SIEM platforms, and observability tools
Solid grasp of CI/CD practices with integrated security testing and compliance checks
Experience managing Kubernetes clusters and running containerized workloads in production
Experience with deploying and administrating any of the following: scalable cloud native secrets solutions such as AWS KMS, Azure KeyVault
PKI solutions such as EJBCA, Smallstep, Venafi
or vaulting solutions such as Hashicorp Vault

Job Responsibility

Implementing and improving automated security checks in CI/CD pipelines to prevent vulnerabilities from reaching production
Writing, reviewing, and maintaining security-focused infrastructure-as-code for scalable and compliant deployments
Investigating security incidents, performing root cause analysis, and implementing long-term mitigation strategies
Collaborating with developers to develop new features, services, and infrastructure requirements
Enhancing security observability through improved log collection, metrics, and alerting configurations
Maintaining and improving security runbooks, incident response playbooks, and internal security tooling for operational efficiency
Resolve security/infrastructure incidents by participating in high impact/high visibility incidents as a participant and ideally as an incident commander
Maintain and secure critical infrastructure components such as PKI (Public Key Infrastructure) and IAM ( Identity & Access Management) systems, ensuring reliability, scalability, and compliance with organizational and industry security standards
Build and maintain secure, reliable, and scalable infrastructure that protects core services and sensitive data
Troubleshoot and resolve complex operational and system-level issues across environments

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Senior Security Operations Engineer II

As a Senior Security Operations Engineer, you’ll play a key role in ensuring the...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, site reliability, or infrastructure engineering roles
Strong experience securing and managing cloud environments (e.g., AWS, Azure) and containerized workloads
Deep understanding of Linux systems, networking, distributed systems, and their associated security controls
Proficiency in automation, scripting, and security tooling integration to streamline operations and enforcement
Experience with security monitoring, alerting, SIEM platforms, and observability tools
Solid grasp of CI/CD practices with integrated security testing and compliance checks
Experience managing Kubernetes clusters and running containerized workloads in production
Experience with deploying and administrating any of the following: scalable cloud native secrets solutions such as AWS KMS, Azure KeyVault
PKI solutions such as EJBCA, Smallstep, Venafi
or vaulting solutions such as Hashicorp Vault

Job Responsibility

Implementing and improving automated security checks in CI/CD pipelines to prevent vulnerabilities from reaching production
Writing, reviewing, and maintaining security-focused infrastructure-as-code for scalable and compliant deployments
Investigating security incidents, performing root cause analysis, and implementing long-term mitigation strategies
Collaborating with developers to develop new features, services, and infrastructure requirements
Enhancing security observability through improved log collection, metrics, and alerting configurations
Maintaining and improving security runbooks, incident response playbooks, and internal security tooling for operational efficiency
Resolve security/infrastructure incidents by participating in high impact/high visibility incidents as a participant and ideally as an incident commander
Maintain and secure critical infrastructure components such as PKI (Public Key Infrastructure) and IAM ( Identity & Access Management) systems, ensuring reliability, scalability, and compliance with organizational and industry security standards
Build and maintain secure, reliable, and scalable infrastructure that protects core services and sensitive data
Troubleshoot and resolve complex operational and system-level issues across environments

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Technical Engagement Manager II

Bugcrowd is seeking a highly skilled Technical Engagement Manager II (TEM II) to...

Location

Australia

Salary:

Not provided

Bugcrowd

Expiration Date

Until further notice

Requirements

4-6 years of experience in a customer-facing technical role such as implementation, solutions architecture, technical program management, or professional services
Deep knowledge of pentest, bug-bounty and red-team methodologies
Strong problem solving skills and ability to manage multiple projects simultaneously
Excellent written & verbal communication with customer facing mindset
Ability to work collaboratively in a cross functional environment

Job Responsibility

Lead the end to end technical onboarding and configuration of Bug Bounty, Vulnerability Disclosure, Red team and pentest programs for new and existing customers
Translate customer security requirements into tailored program designs and platform configurations
Conduct technical program reviews, kickoff meetings, and walkthroughs with customers and internal stakeholders
Troubleshoot technical issues related to platform integrations, vulnerability workflows and reporting
Act as a technical point of contact during program launches, ensuring smooth transitions and early success
Provide expert guidance on offensive security engagements, vulnerability triage, communication workflows, and integration best practices
Collaborate closely with the Customer Relationship Managers and sales teams to align technical delivery with customer expectations
Partner with Line of Business Owners, Product, Engineering and Operations team to relay customer feedback and advocate for feature enhancements
Assist in developing and improving internal onboarding playbooks, technical documentation, and enablement materials
Support continuous improvement of delivery processes to drive consistency, quality and scalability

Service Operations Manager II

Rackspace

Location:
India , Gurgaon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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Service Operations Manager II

Rackspace

Location:India , Gurgaon

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
February 20, 2026