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Social Value Portal Ltd Logo Social Value Portal Ltd · IT - Administration

Service Operations Manager - Fire

United Kingdom, Central London · Job Posted March 25, 2026
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Job Description

A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLA’s are achieved and the Fire Detection service department is efficiently and inline with company standards.

Job Responsibility

  • Leading, recruiting, developing and line managing the engineering team
  • Coordinating with contractors and suppliers
  • Managing the resolution of any delays
  • Hiring and training new employees
  • Managing process improvements
  • Ensuring compliance with regulatory requirements
  • Managing materials and equipment budget
  • Ensuring quality of work carried out by engineering staff and sub-contractors complies with LPS requirements
  • Managing and delegating engineering escalations within the department
  • Attending monthly management meetings to both contribute and work with the other senior managers within the business
  • Meeting clients as and when required
  • Ensure a safe and secure working environment at all times for our own employees and those of our customer’s
  • Ensuring approved sub-contractors and suppliers are performance/compliance monitored in order to maintaining approval listing

Requirements

  • Knowledge and experience gained in senior service delivery role within the fire and security industry (essential)
  • Detailed knowledge and experience of LPS standards (essential)
  • Experience in recruiting, managing, developing and leading a team (essential)
  • Able to work in a fast paced environment and make decisions (essential)
  • Proven organisational skills with the ability to meet deadlines, deliver to KPI’s and service level agreements (essential)
  • Excellent interpersonal skills with the ability to communicate effectively to both internal and external stakeholders/customers/team members (essential)
  • Proven skills in delivering process/service enhancement and always using initiative to identify future areas for improvement (essential)
  • Ability to build successful relationships and provide first class customer service to our existing clients (essential)
  • A capable understanding of fire systems is essential
  • Previous fire engineering background or experience in a similar Service Manager role within the engineering industry

What we offer

  • 25 days holiday plus bank holidays and option to buy 5 days
  • Contributory company pension scheme
  • Car allowance
  • Life Assurance
  • Funded Health Cash Plan
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