Service Operations Engineer Job at Plusnet (Debrecen)

Senior Service Operations Engineer

As a Service Desk Engineer you'll be supporting our French language clients with...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Ability to meet the customers’ needs in line with the business requirements
Working with a cooperative and positive attitude in a group settings to achieve common goals
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
Ability to comprehend and to systematically organize the various aspects of a problem or situation
Taking the responsibility and takes care of the consequences of making a decision
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
Good stress management skills in a fast-paced demanding field
ITIL and Cisco troubleshooting experience
Customer support experience
Network experience OR French language skill

Job Responsibility

You will do technical support for enterprise customers using technical skills aquired on internal trainings
You will support Voice and Data technology devices produced by Avaya and Cisco
You will coordinate the resolution end-to-end between customer, supplier and resolver teams
You will be involved in managing contractual obligations with suppliers
This role requires the colleagues to work in shifts
Delivers critical customer technical support for network, hardware, and infrastructure development
Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation
Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades
Defines the problem and develops system requirements and specifications
Prepares required documentation including program-level and user-level documentation

Fulltime

Satcom 24/7 Service & Operations Engineer

Unlock your potential at BT — where world leading technology meets real world im...

Location

United Kingdom , Hereford

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Someone who enjoys technically complex environments
Strong problem solving skills under pressure
Excellent customer focus and communication
Ability to build strong team and customer relationships
Willingness to learn new systems and technologies
A proactive and collaborative approach
Role requires the ability to obtain and hold SC Clearance

Job Responsibility

Monitoring and management of our satellite services
Act as the first point of contact for faults, incidents and service interruptions — proactively keeping customers informed
Lead incident and fault triage, driving rapid resolution and escalation
Work closely with 2nd/3rd line teams, Ground Agents and international partners
Maintain accurate reporting and clear communication with customers
Operate Earth Station equipment
Monitor key site systems (fire alarms, power systems, heating, etc.)
Support continuous service improvement and optimisation

What we offer

BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
22 days annual leave (not including bank holidays), increasing with service
24/7 private virtual GP appointments for UK colleagues
2 weeks carer’s leave
World-class training and development opportunities
Option to join BT Shares Saving schemes

Fulltime

Engineer, Integrated Service Operations

The Senior Managed Services Service Desk Agent is a skilled service desk resourc...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced general qualification in Technology (Technical Diploma) or equivalent qualification
India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
Solid demonstrated related work experience gained in a similar role within an information technology environment

Job Responsibility

Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes
Diligently follows processes, continuous follow-ups for closure and reporting
Uses Managed Services product and process knowledge along with discretion to respond to tickets
Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions
Triggers knowledge articles requirement, or flags the need for such content, when relevant articles are not available
Provides new hire knowledge transfer and training
Provides timely updates to clients, when requested, on any pending requests or tickets
Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client
Produces breach and aging reports for tickets opened by the service desk
Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement

Fulltime

Network Operations Field Service Engineer

The purpose of this role is to provide fibre installation, repairs, fault findin...

Location

United Kingdom , London

Salary:

Not provided

Community Fibre

Expiration Date

Until further notice

Requirements

Fibre installation/splicing skills, experience within Telecommunications 1st and 2nd fix
Capable and confident working at heights
Working alone
Thorough working knowledge of a fibre network, built through significant job experience and training on site
Experience in splicing & OTDR testing
Experienced in Fault finding
Experience with fibre blowing Machines
Experience and qualifications in NRSWA
BT Accredited splicing qualification
Ability to demonstrate understanding of Construction Design Management (CDM) and the Health & Safety requirements

Job Responsibility

Supporting the Network Operations Manager in all areas, Installation, Services, Maintenance and Project work
Ensuring splicing, testing and reporting on optical network is carried out to standard
Good understanding of WiFi and broadband capable devices, networking and structured cabling
Good understanding of fibre terminology and communicate effectively
Well-presented and professional image
Self-motivated and work independently
Demonstrate empathy with customers and colleagues
Calm under pressure
Work alongside Network Operations Manager/Engineers/Supervisors to ensure programmes are achieved on time and to customer satisfaction
Ensure Health & Safety requirements are adhered to

Fulltime

Network Operations Field Service Engineer

We are continuing to grow rapidly and to support the next stage of our growth we...

Location

United Kingdom , London

Salary:

Not provided

Community Fibre

Expiration Date

Until further notice

Requirements

Thorough working knowledge of a fibre network build through significant job experience and training on site
Experience in splicing & OTDR testing
Experienced in Fault finding
Experience within Telecommunications 1st and 2nd fix
Experience with fibre blowing Machines
Experience of managing teams and effectively managing performance
Experience and qualifications in NRSWA
BT Accredited splicing qualification
Ability to demonstrate understanding of Construction Design Management (CDM) and the Health & Safety requirements incumbent with such tasks
Ability to demonstrate the ability to talk the ‘same language’ as civils and cabling contractors

Job Responsibility

Support Head of Field Services in all Field Services Engineering/Maintenance projects
Ensuring splicing, testing and reporting on our optical network is carried out to a standard as outlined by the Community Fibre - Standard Splicing and Testing documentation
Supervising Contractor Maintenance installation teams, ensuring that any project-specific quality or technical standards are well understood by the Community Fibre and Contractor teams
Undertake works resulting from internal requirements, or requests from our clients and other 3rd parties to modify, remove or replace our existing network components
Ensure that Community Fibre Health & Safety requirements are being adhered to, in accordance with the Company Health and Safety Management System, owned by the HSEQ Manager
Work alongside Field Services Manager/Engineers to ensure that all Field Services programmes are achieved on time and to the full satisfaction of the customer
Support Field services manager in all Field services engineering/Maintenance projects

What we offer

25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
Birthday leave
Cycle to work scheme
Flexible WFH policy
Private Health Cover

Sr. Staff Engineer, Operations Engineer

At GEICO, we offer a rewarding career where your ambitions are met with endless ...

Location

United States , Seattle; Palo Alto; Chevy Chase

Salary:

130000.00 - 260000.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Infrastructure technologies knowledge in a hybrid cloud environment such including Containerization, VMs, CI/CD pipeline, IaC
Extensive experience in engineering and solution delivery in a dynamic service provider environment
Strong program and project management skills with proven experience coordinating projects across multiple teams, with successful project/product delivery at scale
Working knowledge of security services and their impact on production systems including runtime protection services, detective and protective agents and/or daemon sets, vulnerability and application scanning, etc.
Experience in a multi-platform environment with Linux, Mac, Windows
Experience communicating and presentating to senior and junior staff with the ability to influence stakeholders
Detail and deadline oriented with effective organizational and analytic skills
Strong critical thinking, problem solving, decision making, and analytical skills
Outstanding time management skills and attention to detail
Excellent verbal/written communication skills, including the ability to clearly document findings, proposals, issues, and status

Job Responsibility

Monitor and track signals of security gaps, initiative delays, compliance risks due to system issues, and drive resolution
Create visuals on current state of the union related to security engineering
Help to develop standards on reporting tool effectiveness, maturity, resilience and other factors in determining risks as they come up
Help drive automation of routine tasks to drive growth in security protection and detection technologies
Provide expert guidance, demonstrations and lead discussions on security best practices to stakeholders and leadership
Works in lockstep with our CSIRT, GRC, Tech and partner teams to ensure protection coverages, proper detection event notifications, documentation and standards we can all use
Organize, store and manage operational best practices documentation for security solutions to protect our platforms including endpoint, cloud, collaboration, identity and network
Partner with the project sponsors, delivery teams, and stakeholders to deliver quality solutions on time and within budget by coordinating project activities across multiple systems, departments, and teams
Create, maintain, and actively manage a detailed project schedule, change control process, and documentation
Identify and raise appropriate security risks, in addition to presenting detailed and implementable solutions or alternatives

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Security Operations Engineer - Program Operations

The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions t...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Supply Chain, Logistics, Computer Science, or related field AND 2+ years’ experience in program management, security operations, supply chain OR equivalent experience
2+ years’ experience in operations, support or program management
2+ years’ experience in supply chain or logistics management
2+ years’ experience in overseeing large budgets, invoicing, and cost management
1+ years’ experience in vendor management
1+ years’ experience in data management and analytics (PowerBI, SQL, Kusto)
Prior experience leading or contributing to a large-scale, enterprise-wide product or service

Job Responsibility

Define, communicate and measure key success metrics to monitor program health
Create high quality, customer-facing documentation for onboarding, program processes, and self-help solutions
Track supplier performance against program success metrics, and address any gaps in service
Foster an environment of learning to develop product and service experts within the team
Implement telemetry and reporting pipelines across the program ecosystem to monitor program health, measure success, and inform roadmap planning
Effectively communicate status to key stakeholders, and make data-driven decisions
Manage invoicing, receipt and cost oversite for the secure device program
Generate demand a cost forecasts across multiple organizations across Microsoft, partnering closely with Finance Managers, hardware suppliers, and Business Managers
Manage procurement, distribution, and logistics for our global supply chain
Partner with Hardware OEMs to ensure device availability inventory health

Fulltime

Service Supervisor – Service Operations

Location

United Kingdom , Birmingham

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience with Gent and Notifier systems
Proven experience in field electrical and supervisory/management
Considerable demonstrable Fire Systems industry experience
Industry specific qualifications (FIA or equivalent)
You must be fully qualified, with a certificate in IOSH or SSSTS (Health and Safety)
Proficiency in MS Office (Outlook, Word, Excel)
Strong leadership and communication skills
Excellent customer service skills
Sound knowledge of contract terms and pricing
People management skills

Job Responsibility

Create an environment where engineers are motivated to achieve their best, leading by example with a strong commitment to excellence
Work closely with the Field Line Manager to develop and implement strategies that promote continuous improvement and enhance team efficiency
Provide mentorship and training to team members, helping them develop their technical skills and fostering a culture of ongoing learning and development
Assist in the induction of new team members, ensuring they are fully prepared with the necessary skills and knowledge to excel in their roles
Actively participate in engineering tasks, providing practical, on-the-ground support and troubleshooting complex systems, products, and issues
Offer over-the-phone technical assistance to team members, helping them resolve challenges swiftly and efficiently
Regularly conduct health and safety audits within the engineering team, identifying areas for improvement and ensuring compliance with safety regulations
Develop and enforce action plans to address any safety concerns, maintaining a safe working environment for all team members
Monitor and ensure that all engineering tasks are completed to the highest standards, meeting both customer expectations and business objectives
Serve as the primary communication link between field operations and the office, ensuring clear and consistent information flow

What we offer

Competitive salary
Employee recognition scheme
Paid refer a friend bonus up to £1000
Development and progression opportunities
Annual leave increasing with service

Fulltime

Select Country

Service Operations Engineer

Job Responsibility

Requirements

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