CrawlJobs Logo
Office Angels Logo Office Angels · Office Administration

Service & Operations Coordinator

United Kingdom, Gateshead 27000.00 - 28000.00 GBP / Year · Job Posted September 24, 2025
Apply Position
Job Link Share

Job Description

Act as the central hub between clients, engineers, suppliers, and management - ensuring smooth service delivery, timely issue resolution, and full compliance in a busy service office team

Job Responsibility

  • Call Handling & Quoting - Log and raise all incoming calls with full details, prepare quotes within 3 working days, and chase suppliers/engineers by phone to progress jobs
  • Planning & Scheduling - Allocate reactive jobs, update the planning board, confirm engineer availability, and notify customers
  • Customer Support - Act as the main contact for priority customers, handling queries on planned, completed, or quoted works
  • Engineer Coordination - Communicate clearly with engineers, provide job instructions and updates
  • Materials, Vans & Stock Control - Track and chase deliveries, manage van stock replenishment
  • Compliance & Administration - Maintain accurate compliance records, ensure service data is audit-ready

Requirements

  • At least 2 years' experience in service, facilities, or operations administration/coordination
  • Strong organisation and multitasking skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Excellent written and verbal communication skills
  • A detail-focused, proactive, and customer-first approach

Nice to have

Previous experience in planning, scheduling, service, or operations administration/coordination

What we offer

  • 24 days annual leave + your birthday off + public holidays
  • Company pension (with long service contribution match)
  • Private medical insurance (corporate rate)
  • Enhanced maternity & paternity pay
  • Free on-site parking & canteen facilities
  • Long service rewards - extra leave + pension perks
  • On-call allowance
Office Angels - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service & Operations Coordinator

8 matching positions

Service Operations Coordinator

Are you a proactive professional who thrives in collaborative, fast-paced enviro...
Location
Location
Greece , Marousi
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
July 30, 2026
Flip Icon
Requirements
Requirements
  • 3 years of work experience within Technical Service, relevant planning, or customer service positions
  • Logical and methodical thinking
  • Excellent negotiation and persuasion skills
  • Strong team player attitude
  • Proactivity and initiative
  • Problem-solving and troubleshooting capability
  • Ability to cope with a high workload effectively
  • University Bachelor's degree in technical or business disciplines, or equivalent
  • A strong technical background to effectively assess and match engineer skills to client demands
  • Experience in the service business with a proven track record of prioritizing customer needs
Job Responsibility
Job Responsibility
  • Executing resource planning and scheduling of the Customer Service Organization field force for a defined market area
  • Selecting and booking Service Delivery Engineers for specific projects and technical tasks
  • Identifying and matching the best engineer for each task based on their specific technical competence and skills
  • Planning and scheduling all types of field activities, mandatory kits, and solution kits in a timely, high-quality manner
  • Participating in the analysis of short- and mid-term capacity constraints and coordinating capacity adjustment actions
  • Driving operational planning, forecasting, and effective implementation of mandatory and solutions kits
  • Collaborating closely with an international network of Resource Planners, Service Administrators, Directors, and Service Delivery Managers
  • Participating in continuous improvement activities and the implementation of planning best practices
  • Fulltime
Read More
Arrow Right

Service Operations Coordinator

We are looking for a Service Operations Coordinator to strengthen the operationa...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
powerdot.eu Logo
Powerdot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2/3 years of experience
  • Strong project coordination or service operations experience
  • Excellent analytical skills with the ability to work comfortably with data
  • Proven ability to prioritize tasks and manage competing demands
  • Clear, structured communication (written and verbal)
  • Proactive, ownership-driven attitude
  • Comfortable challenging assumptions using facts and data
  • Organized, detail-oriented, and reliable in follow-up
  • Solutions-oriented with a continuous improvement mindset
Job Responsibility
Job Responsibility
  • Own and coordinate service-related operational projects from definition through implementation
  • Lead the rollout of new operational flows, with direct or indirect impact in our service operations
  • Ensure clear ownership, timelines, and follow-up across teams
  • Identify gaps, bottlenecks, and inefficiencies using data and operational feedback
  • Drive standardization across markets and suppliers where applicable
  • Lead and participate in supplier meetings with a performance- and analytics-focused mindset
  • Challenge inputs constructively, using data rather than technical deep dives
  • Track supplier metrics and ensure corrective actions are followed through
What we offer
What we offer
  • Health insurance
  • gym membership
  • flexible hours
  • annual offsite
  • english training
  • free office snack
  • special discounts to charge your car
  • Private health insurance coverage
  • Gym membership to help you stay active
  • Flexible working hours: you own your time
Read More
Arrow Right

Service Operations Coordinator

We are collaborating with a well-established and expanding organisation seeking ...
Location
Location
United Kingdom , Hertfordshire
Salary
Salary:
30000.00 - 34000.00 GBP / Year
sfrecruitment.com Logo
SF Technology Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Confident communicator with a strong customer-focused approach
  • Highly organised with exceptional attention to detail
  • Able to manage multiple priorities effectively within a fast-paced environment
  • Experience in coordination, service, or customer support is advantageous but not essential – full training will be provided
Job Responsibility
Job Responsibility
  • Manage service requests from initiation to completion
  • Schedule and despatch technicians across multiple sites
  • Provide customers with timely updates on job progress and expected timelines
  • Order parts and coordinate site deliveries
  • Track jobs, documentation, and billing information accurately
  • Follow up on open and completed service tickets
  • Prepare quotes and proposals for customers
  • Liaise with suppliers regarding warranties and repairs
  • Maintain technician schedules and manage van stock
What we offer
What we offer
  • Permanent position within a supportive and growing organisation
  • Hybrid working across multiple sites for flexibility and variety
  • Clear opportunities for personal and professional development within service and operations as the business expands
  • Fulltime
Read More
Arrow Right

Service Operations Coordinator

We are looking for a detail-oriented and proactive Service Operations Coordinato...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
deliveryhero.com Logo
Delivery Hero
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma, Degree, or relevant qualification in any field preferred
  • 1–3 years of experience in a contact center or customer service role, preferably within e-commerce, quick commerce, or tech industries
  • Strong communication skills in Norwegian AND English, both written and verbal
  • Comfortable using tools such as Google Workspace or Microsoft Office
  • Strong attention to detail and ability to follow through on tasks
  • Comfortable working in a fast-paced environment with shifting priorities
  • Team player with a problem-solving mindset and a willingness to learn
  • Basic understanding of service metrics and operational KPIs
Job Responsibility
Job Responsibility
  • Handle daily service operations tasks to support overall team goals and ensure service levels are met
  • Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality
  • Escalate complex operational issues and follow up to ensure resolution and process improvement
  • Maintain process documentation and support standard operating procedure (SOP) adherence
  • Support implementation of new initiatives and process changes aimed at improving service effectiveness
  • Contribute to a positive and collaborative team environment that reflects foodora’s values
  • Communicate clearly with internal stakeholders and external partners to ensure operational alignment and transparency
  • Stay informed on relevant tools, systems, and product updates to effectively carry out tasks
  • Provide timely updates on tasks, blockers, and outcomes to team leads and relevant stakeholders
  • Assist customers with their issues with excellent customer service
  • Fulltime
Read More
Arrow Right

Room Service Operations Coordinator

Serve as the point of contact for clients and communicate with them by phone and...
Location
Location
United States , South Beach
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Serve as point of contact for clients via phone and email
  • Enter and retrieve information from computer databases
  • Operate standard office equipment
  • Prepare documents using word processing, spreadsheet, database, or presentation software
  • Transmit information using computer, mail, or facsimile machine
  • Enter and locate work-related information using computers and/or point of sale systems
  • Follow company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality
  • Welcome and acknowledge all guests
Job Responsibility
Job Responsibility
  • Serve as point of contact for clients
  • Communicate via phone and email
  • Update records, files, reservations
  • Answer guest inquiries
  • Proofread and edit written information
  • Follow company policies
  • Maintain professional appearance
  • Protect company assets
  • Welcome guests
  • Thank guests with genuine appreciation
  • Fulltime
Read More
Arrow Right

International Operations Coordinator, HVMB Operations & Quality (Fixed Term Contract)

The International Operations Coordinator, HVMB Operations & Quality (Fixed Term ...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-year degree from an accredited university/college in Business Administration, Hotel and Restaurant Management and 1 or more years experience in the business, sales and marketing, management operations, or related professional area
  • Demonstrated ability to deliver results in a fast-paced environment with competing priorities and deadlines
  • Demonstrated ability to work independently without direct supervision
  • Attention to detail and highly organized
  • Expert project management and organizational skills with a service mindset
Job Responsibility
Job Responsibility
  • Provide operational onboarding support to our Home Management Companies (HMC)
  • Support 45- 90- and 150-day check ins with newly onboarded HMCs
  • Support the workstream related to EID creation and subsequent system access as well as troubleshooting for existing HMCs
  • Support the workstream for home curations and track/forecast units added and target dates
  • Provide support to operations and account management to lift ITR performance at red zone HMCs
  • Provide support to account management to lift performance levels at HMCs
  • Maintain global market database for newly approved location entries
  • Monitors and responds/redirects questions generated by our partners through HVMB Trainer mailbox
  • Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner
  • Attends and participates in all relevant meetings
  • Fulltime
Read More
Arrow Right
New

Operations Coordinator - Fleet

Discovery Senior Living seeks a recent BS business school graduate, and requires...
Location
Location
United States , Bonita Springs
Salary
Salary:
70000.00 - 75000.00 USD / Year
rittenhousevillages.com Logo
Rittenhouse Village At Michigan City
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor degree in business
  • GPA of 3.5 or higher
  • Must possess excellent written and verbal communication skills utilizing the English language
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, Residents, and the general public
  • Ability to speak effectively before groups of Residents or Team Members of organization
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Working knowledge of fleet technology software (Element, Wheels or eFleet preferred)
Job Responsibility
Job Responsibility
  • Manage vehicle lifecycle, including requisition, approval, lease/buy, license, title, registration, insurance, maintenance, repair, lease buy back and disposition
  • Supports collaborative engagement with stakeholders (Ops, Legal, Risk, Tech Partner, Capital Partners, Finance/Acct, etc.)
  • Build and manage a 3 year forward looking budget for all vehicles
  • Responsible for end to end contract management at the asset level, including requisitions, contract red lines, quotes, titles, registrations, permits, powers of attorney, bills of sale, auction quotes, images, milage and current descriptions of condition
  • Support mergers, acquisitions and divestitures (and the vehicles tied to those communities)
  • Ensures all vehicles are titled, licensed, and insured in accordance with local and state regulations
  • Manages Federal DOT and California Public Utilities Commission’s Z permit process
  • Other duties as assigned
  • Fulltime
Read More
Arrow Right
New

Operations Coordinator

This role sits at the heart of our Service Centre. As an Operations Coordinator,...
Location
Location
United Kingdom , Brighton
Salary
Salary:
30162.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a busy operational or customer service environment
  • Confident communicator who can juggle multiple tasks
  • Organised, accurate and comfortable using systems
  • Basic Microsoft Office skills
Job Responsibility
Job Responsibility
  • Coordinating designated couriers to meet customer SLAs
  • Supporting drivers and resolving day-to-day queries
  • Working closely with colleagues across operations and control
  • Keeping systems updated accurately (e.g. CityTrak / X-Despatch)
  • Adapting plans and priorities as the day changes
What we offer
What we offer
  • 25 days annual leave plus bank holidays
  • a day off for your birthday
  • Enhanced maternity and paternity leave
  • Free access to mental health support, including 1:1 therapy
  • Healthcare and wellbeing benefits
  • Extra family-friendly days for key life moments
  • death in service cover
  • Fulltime
Read More
Arrow Right