Service & Operations Coordinator

• Call Handling & Quoting - Log and raise all incoming calls with full details, prepare quotes within 3 working days, and chase suppliers/engineers by phone to progress jobs
• Planning & Scheduling - Allocate reactive jobs, update the planning board, confirm engineer availability, and notify customers
• Customer Support - Act as the main contact for priority customers, handling queries on planned, completed, or quoted works
• Engineer Coordination - Communicate clearly with engineers, provide job instructions and updates
• Materials, Vans & Stock Control - Track and chase deliveries, manage van stock replenishment
• Compliance & Administration - Maintain accurate compliance records, ensure service data is audit-ready

• At least 2 years' experience in service, facilities, or operations administration/coordination
• Strong organisation and multitasking skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• A detail-focused, proactive, and customer-first approach

Previous experience in planning, scheduling, service, or operations administration/coordination

• 24 days annual leave + your birthday off + public holidays
• Company pension (with long service contribution match)
• Private medical insurance (corporate rate)
• Enhanced maternity & paternity pay
• Free on-site parking & canteen facilities
• Long service rewards - extra leave + pension perks
• On-call allowance