Service Operations Coordinator

• Executing resource planning and scheduling of the Customer Service Organization field force for a defined market area
• Selecting and booking Service Delivery Engineers for specific projects and technical tasks
• Identifying and matching the best engineer for each task based on their specific technical competence and skills
• Planning and scheduling all types of field activities, mandatory kits, and solution kits in a timely, high-quality manner
• Participating in the analysis of short- and mid-term capacity constraints and coordinating capacity adjustment actions
• Driving operational planning, forecasting, and effective implementation of mandatory and solutions kits
• Collaborating closely with an international network of Resource Planners, Service Administrators, Directors, and Service Delivery Managers
• Participating in continuous improvement activities and the implementation of planning best practices

• 3 years of work experience within Technical Service, relevant planning, or customer service positions
• Logical and methodical thinking
• Excellent negotiation and persuasion skills
• Strong team player attitude
• Proactivity and initiative
• Problem-solving and troubleshooting capability
• Ability to cope with a high workload effectively
• University Bachelor's degree in technical or business disciplines, or equivalent
• A strong technical background to effectively assess and match engineer skills to client demands
• Experience in the service business with a proven track record of prioritizing customer needs
• Good knowledge of MS Office, with SAP R3 experience considered an advantage
• Good understanding of service business, service products, and customer satisfaction
• Fluent command of English, both written and spoken

SAP R3 experience