Service Operations Coordinator Job at Delivery Hero (Budapest)

Service Operations Coordinator

Delivery Hero

Location:
Hungary , Budapest

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented and proactive Service Operations Coordinator (Norwegian-speaker) to support the smooth execution of day-to-day service operations. In this role, you will play a key part in delivering efficient, high-quality support to customers and partners while ensuring adherence to established processes and service standards. You’ll collaborate closely with internal teams and BPO partners to contribute to a culture of operational excellence and continuous improvement.

Job Responsibility:

Handle daily service operations tasks to support overall team goals and ensure service levels are met
Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality
Escalate complex operational issues and follow up to ensure resolution and process improvement
Maintain process documentation and support standard operating procedure (SOP) adherence
Support implementation of new initiatives and process changes aimed at improving service effectiveness
Contribute to a positive and collaborative team environment that reflects foodora’s values
Communicate clearly with internal stakeholders and external partners to ensure operational alignment and transparency
Stay informed on relevant tools, systems, and product updates to effectively carry out tasks
Provide timely updates on tasks, blockers, and outcomes to team leads and relevant stakeholders
Assist customers with their issues with excellent customer service
Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively
Listen attentively to customer needs/concerns and demonstrate empathy while maximising the opportunity to build rapport with the customer
Perform proactive follow-up with other support team members to ensure efficient resolution of customer requests
Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers
Handle complaints and provide appropriate solutions and alternatives within the allocated time
Work on personal and team goals as part of a dynamic team in a fast-paced environment

Requirements:

Diploma, Degree, or relevant qualification in any field preferred
1–3 years of experience in a contact center or customer service role, preferably within e-commerce, quick commerce, or tech industries
Strong communication skills in Norwegian AND English, both written and verbal
Comfortable using tools such as Google Workspace or Microsoft Office
Strong attention to detail and ability to follow through on tasks
Comfortable working in a fast-paced environment with shifting priorities
Team player with a problem-solving mindset and a willingness to learn
Basic understanding of service metrics and operational KPIs

Nice to have:

Familiarity with CRM, ticketing, or operations platforms is a plus
Experience with reporting, dashboards, or using data to guide decisions is a plus
Knowledge of COPC, Six Sigma, or SQL is a bonus but not required

Additional Information:

Job Posted:
January 08, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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