Service Operations and Customer Experience Lead Job at Vodafone (Pune)

Ai business process sales and service strategy and enablement lead

Microsoft’s mission is to empower every person and every organization on the pla...

Location

United States , Multiple Locations

Salary:

130900.00 - 251900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales enablement, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience
6+ years experience in Management Consulting, Sales, Program Management, Learning & Development or Sales Enablement

Job Responsibility

Leverage business, industry, and technical knowledge to create a high-value sales learning path, enablement, and community for the sales organization
Develops and executes high-quality AI Business Process Sales and Technical skilling projects/programs across organizational boundaries, including content and live and on-demand delivery
Implements listening mechanisms to understand the voice of the field and considers the solution engineer’s needs when scoping learning outcomes for skilling projects
Ensure correct KPIs are in place to achieve the right outcomes for our customers and to measure business impact
Analyzes enablement outcome and customer feedback to drive continuous improvement and promote sustainable revenue and consumption growth
Closed Feedback Loop: Facilitation and delivery of closed feedback loop with key executive sponsors and cross-organizational partners including Engineering, Product Marketing, Worldwide Specialist Team Unit (WW STU)/Customer Success, Worldwide Learning, etc
Identifies, evaluates, and proposes new readiness projects based on unmet needs
Collaborates with internal teams (e.g., Finance, Marketing, Engineering, Field Sales) for holistic field readiness planning
Executive presence: advises senior leadership as a domain expert to inform planning decisions
Demonstrates influence through collaboration across multiple divisions

Fulltime

New

Customer Service & Operations Manager

This senior leadership role offers an exciting opportunity to lead and shape the...

Location

United Kingdom , Lakeside Business Park

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum 5 years' experience leading customer service, client services, sales operations or operational support teams within a complex B2B environment
Experience managing and developing multi-site teams
Ideally from the interiors, luxury goods, hospitality or related sectors
Proven experience delivering operational improvement and managing change
Strong stakeholder management and communication skills
Able to demonstrate leadership that has inspired team success and operational excellence
Strong references required
Confident using Microsoft Office, particularly Excel
Experience working with Zendesk ticketing system favourable
SAP implementation or ERP experience highly desirable

Job Responsibility

Lead, coach and develop high-performing teams
Establish clear accountability, objectives and performance standards
Support succession planning and career development
Create a collaborative and results-focused culture
Drive process improvement and operational efficiency
Identify opportunities to reduce friction and improve workflows
Develop scalable processes to support business growth
Ensure consistency across territories and product categories
Lead Client Services involvement in SAP implementation and future systems development
Use data and operational insights to improve performance

Fulltime

New

Lead Customer Service Representative

Wells Fargo is seeking a Lead Customer Service Representative. The role covers j...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

July 14, 2026

Requirements

4+ years of experience in Financial Services, Contact Center or Customer Service support, assessing and meeting the needs of customers, solving customer problems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team
Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact
Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation
Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives
Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams
Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration
Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience

Fulltime

New

Customer Service Lead

We are looking for a Customer Service Lead to guide daily support operations for...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or at least 4 years of relevant experience in customer service, call center leadership, or a related function
Demonstrated ability to lead teams in a fast-paced service environment while managing overlapping priorities and deadlines
Strong verbal and written communication skills, with confidence handling difficult customer interactions and escalations
Comfort working across multiple systems at once, including call center platforms, business applications, and Microsoft Office tools
Ability to interpret service data and performance metrics to support process improvement and team development
Solid problem-solving, conflict-resolution, and organizational skills with close attention to accuracy and detail
Flexibility to collaborate closely with others, take initiative independently, and work occasional evening or weekend hours when needed

Job Responsibility

Direct the day-to-day work of customer service representatives and third-party support partners, fostering accountability and strong service results
Oversee inbound service activity across multiple queues, adjusting priorities and resources to maintain timely response levels
Resolve complex customer concerns with professionalism, including issues that require escalation beyond the frontline team
Provide ongoing coaching through team huddles, one-on-one meetings, and formal feedback discussions to improve performance and consistency
Track service metrics and queue performance, using data to identify trends and support achievement of service targets
Contribute to onboarding and continuous training efforts covering products, procedures, and customer interaction standards
Help document and refine department processes, including standard operating procedures and other service workflows
Support operational tasks such as returns coordination, warranty claim administration, order review activities, and product liability case follow-up
Partner with cross-functional teams on projects, website listing updates, service partner system training, and departmental reporting needs

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Customer Operations Lead Specialist

Location

Japan , Tokyo

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field such as Business Administration, Information Technology, Customer Service Management, or another related discipline
4-7 years’ experience in working in B2B customer-facing roles related to technology services
Experience in working in ITIL-based Service Management with Exposure to incident, change and problem management processes
Experience in timely coordination and collaboration across multiple departments and managing stakeholder communications including presentation skills
Hands-on experience with CRM systems and familiarity with ticketing systems
Customer focused mindset with solid skills in conflict management, critical thinking and adaptability with the changing circumstances
Good command of English language skills
Experience in performing data analysis is a definite advantage
Experience with technology services for the aviation industry is a plus

Job Responsibility

Working hand in hand with the customer facing account team to oversee the delivery and technical performance of services
Perform regular customer service reviews and support the customer account team in the executive reviews and plans
Develop customer intimacy, build knowledge of the customer and ensure this knowledge is shared and kept updated for all back-office functions
Maintain a deep understanding of the company’s products and services to provide accurate support
Stay updated on product updates, features, and common issues to assist customers effectively, and ensure customers are kept at the latest level of release
Identify and manage customer change requests
Identify and escalate technical issues requiring higher-level support or specialized teams
Follow up with customers to ensure their issues are resolved and satisfaction is achieved
Collaborate with other departments to resolve customer issues and share feedback with the customer-facing team
Strive to deliver exceptional customer service, ensuring a positive experience for every interaction

What we offer

Flex Week: Work from home up to 2 days/week
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP) and Champion Health platform
Professional Development: Training platforms including LinkedIn Learning
Competitive Benefits

Fulltime

Customer Service Lead

Location

United States , Bristol

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 5-7 years of previous supervisory or management experience
Ability to work flexible hours as needed, including days, evenings, rotating Saturdays and weekends, holidays, and additional hours when required
Strong interpersonal, writing, and problem-solving skills
Capability to lead and coach multiple teams while handling various issues simultaneously
Ability to promote teamwork and foster high employee morale
Strong listening skills
At least 2 years of experience in customer service leadership, with prior supervisory or management responsibility in a call center or similar environment preferred
Demonstrated ability to oversee team performance, coach employees, and manage multiple priorities in a fast-paced setting
Strong background in customer service operations, including call center support, service quality, and team supervision
Effective verbal and written communication skills with the ability to build relationships across departments

Job Responsibility

Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume
Collaborate with cross functional departments on DTC customer service programs
Develop and mentor the team to enhance the call center’s performance and deliver best in class customer service experience
Lead the team in providing responses through SMS, chat, email, and phone
Assist in training, workforce management, and budget management for the team
Maintain optimal performance and sales levels while consistently adhering to Lenox’s highest quality standards
Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner
Track and analyze Call Center performance against service goals/metrics
provide regular reports to management and business unit customers regarding performance relative to goals, along with recommended actions
Establish and ensure compliance with standard practices and processes in the call center

Customer Service Operations Manager

Embark on a rewarding leadership role as a Customer Service Operations Manager a...

Location

United Kingdom , Sunderland

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Proven operational leadership experience, with accountability for delivering performance across customer service teams
Experience driving people and process change, with a focus on improving customer experience, particularly tNPS and quality outcomes
Experience supporting or leading operational change and transformation initiatives to improve service delivery and efficiency
Strong stakeholder engagement skills, with the ability to work effectively across Operations, Risk, Product, Technology, and Change
Strong performance management capability, including coaching, quality frameworks, metrics tracking, and continuous improvement
Effective time management and prioritisation skills, with the ability to manage competing demands in a fast-paced environment

Job Responsibility

Lead operational teams to deliver high-quality customer outcomes and continuously improve the customer experience
Drive people and process change to improve customer experience, with a clear focus on enhancing tNPS and quality outcomes
Manage the day-to-day performance of customer service teams, ensuring delivery against service level agreements, quality standards, and risk and control requirements
Identify root causes of customer issues and implement improvements that simplify processes, improve first time resolution, and reduce customer effort
Deliver operational change initiatives that enhance service quality, efficiency, and customer outcomes, including increased digital adoption, automation, and demand reduction
Lead, coach, and develop Team Leaders and advisors, fostering a performance culture centred on accountability, continuous improvement, and customer-focused behaviours

What we offer

Health and wellness
Access to wellness rooms, gyms and mental health support
A place where you can belong
Collaborative Areas
More than work: socialising, sports, community events, volunteering
Be you. Be valued. Belong.

Fulltime

Customer Experience and OTC Manager

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR Master’s degree and 4 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR Bachelor’s degree and 8 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR 2–4 years of people management experience, preferably in a global or shared services model
Fluent Spanish and English required
French or Portuguese proficiency is a plus
Strong experience with SAP ECC and S/4HANA, specifically within Order-to-Cash (OTC) processes

Job Responsibility

Manage day-to-day customer service and order-to-cash operations within the Amgen Colombia hub
Lead and manage daily operations of assigned customer service teams, ensuring delivery of best-in-class customer experience
Drive improvements in customer satisfaction, response times, resolution quality, and service reliability
Act as a partner concern point for complex customer issues, ensuring timely resolution and root cause mitigation
Ensure consistent execution of global GCX-OTC service models, procedures, SLAs, and critical metrics across the organization
Oversee OTC activities within scope, including customer master data, order management, customer inquiries, product and distribution complaints, and dispute resolution
Ensure adherence to global OTC processes, controls, and performance standards
Maintain audit-ready documentation and adherence to controlled SOP environments
Partner closely with Finance, Accounting, Supply Chain, Quality, Compliance, Commercial, Technology/IS, and outsource partners to resolve issues and optimize workflows
Support alignment and harmonization of service processes across commercial and digital customer channels

Fulltime

Select Country

Service Operations and Customer Experience Lead

Job Responsibility

Requirements

What we offer

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