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Service officer

https://www.randstad.com Logo

Randstad

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Location:
Australia , Ipswich

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Contract Type:
Not provided

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Salary:

51.12 AUD / Hour

Job Description:

Randstad is currently recruiting for multiple AO3 Service Officers for a role with Queensland State Government based in Ipswich. In this role, you will negotiate appropriate actions to recover outstanding and finalising debts. Ideally you will have a proven ability to deliver exceptional customer service in fast-paced and demanding environments.

Job Responsibility:

  • Providing a high-quality customer experience, you’ll approach situations with empathy and resilience
  • Effectively manage a high volume of inbound and outbound customer calls and interactions regarding complex account and payment matters
  • Apply legislative knowledge to make informed decisions
  • Educate customers of policies and repayment procedures
  • Handle questions and complaints, escalating when needed, and keep accurate records

Requirements:

  • Prior experience in sales, banking, debt recovery, or dispute resolution is highly regarded
  • Exceptional communication and negotiation skills, with experience managing complex or sensitive situations
  • Proficiency in computer systems is a must
  • Strong interpersonal abilities, with a background in working collaboratively within a team
  • Experience in interpreting and applying relevant legislation and procedures to ensure compliance
  • Ability to build relationships and effectively engage with a diverse range of customers
  • A highly motivated individual, focused on achieving personal goals and actively supporting team success
  • Able to work on rotating shifts Monday-Friday 8am-6pm
  • Must be able to pass a criminal history check to be successful for the role
What we offer:
  • Be part of a supportive team that values your well-being and professional growth
  • An exciting opportunity to work within QLD State Government
  • Competitive hourly rate
  • Comprehensive training programs to build your skills and advance your career
  • Enjoy employee benefits that support your work-life balance
  • Exclusive access to candidate benefits portal with discounts across health insurance, phone plans, grocery stores and other retail stores

Additional Information:

Job Posted:
February 22, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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