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Randstad is currently recruiting for multiple AO3 Service Officers for a role with Queensland State Government based in Ipswich. In this role, you will negotiate appropriate actions to recover outstanding and finalising debts. Ideally you will have a proven ability to deliver exceptional customer service in fast-paced and demanding environments.
Job Responsibility:
Providing a high-quality customer experience, you’ll approach situations with empathy and resilience
Effectively manage a high volume of inbound and outbound customer calls and interactions regarding complex account and payment matters
Apply legislative knowledge to make informed decisions
Educate customers of policies and repayment procedures
Handle questions and complaints, escalating when needed, and keep accurate records
Requirements:
Prior experience in sales, banking, debt recovery, or dispute resolution is highly regarded
Exceptional communication and negotiation skills, with experience managing complex or sensitive situations
Proficiency in computer systems is a must
Strong interpersonal abilities, with a background in working collaboratively within a team
Experience in interpreting and applying relevant legislation and procedures to ensure compliance
Ability to build relationships and effectively engage with a diverse range of customers
A highly motivated individual, focused on achieving personal goals and actively supporting team success
Able to work on rotating shifts Monday-Friday 8am-6pm
Must be able to pass a criminal history check to be successful for the role
What we offer:
Be part of a supportive team that values your well-being and professional growth
An exciting opportunity to work within QLD State Government
Competitive hourly rate
Comprehensive training programs to build your skills and advance your career
Enjoy employee benefits that support your work-life balance
Exclusive access to candidate benefits portal with discounts across health insurance, phone plans, grocery stores and other retail stores