Service Officer Job at Randstad (Toronto)

Service Officer

Are you a detail-oriented professional with a knack for precision and a backgrou...

Location

Canada , Toronto

Salary:

23.32 USD / Hour

Randstad

Expiration Date

August 07, 2026

Requirements

Industry Experience: Minimum of 3+ years of experience working within a banking or financial services environment
Data Mastery: Proven experience with accurate data entry, demonstrating both high speed and exceptional precision
Attention to Detail: A flawless track record of catching documentation errors, auditing source documents, and ensuring data integrity
Independence: Ability to manage your own time, stay organized, and work efficiently with minimal supervision
Communication: Clear verbal and written communication skills for cross-functional internal alignment
Adaptability: A flexible approach to evolving workflows and structured performance metrics
Minimum of a High School Diploma or GED required (Post-secondary education is an asset)
Proficient with standard corporate computer applications, including Microsoft Word and Excel
Candidates with a history of stable, long-term tenure in previous roles are highly preferred

Job Responsibility

Receive daily processing assignments from Team Leads and execute tasks independently within established timelines
Review, audit, and approve high-volume financial and source documents (e.g., bills, sales reports, transactions) to ensure total compliance
Input, verify, and correct data fields using internal computer applications and systems with high speed and precision
Audit activity logs and completed work to ensure zero-defect documentation
Access and securely manage internal partner and customer database information in strict accordance with privacy guidelines
Collaborate effectively during brief morning huddles and share progress updates with your team leadership

What we offer

No Phone Work
Comprehensive Onboarding: Benefit from a structured, supportive 1-to-2-week training period alongside a welcoming team of 18 professionals
Low Meeting Fatigue: Beyond a daily 15-minute morning huddle, total meeting time is typically under one hour per day
Career Growth: Join an organization that values a career-driven mindset, offering a long-term contract with the potential for extension or permanent conversion

Fulltime

Service Officer

Are you a detail-oriented professional with a background in banking or finance? ...

Location

Canada , Toronto

Salary:

20.64 CAD / Hour

Randstad

Expiration Date

July 26, 2026

Requirements

Education: University Degree is required
Experience: 2–4 years of experience within a financial or banking environment
Technical Skills: Strong proficiency in Microsoft 365 (Word, Outlook, and Excel)
Work History: A stable career history showing commitment (candidates with excessive job-hopping or numerous short-term contract transitions will not be considered)
Soft Skills for Success: Communication: Exceptional verbal and written communication skills (crucial for navigating internal queues)
Precision: Elite attention to detail and high data-entry accuracy
Aptitude: A quick learner who takes the initiative to solve problems and improve processes
Time Management: Strong organizational skills with the ability to manage personal workloads autonomously

Job Responsibility

Data Management: Accurately review, compile, sort, and input critical, non-financial client data from source documents into multiple internal systems
Quality Assurance: Compare entered data against source documents to detect, correct, or escalate discrepancies, ensuring 100% accuracy and compliance
Communication: Manage internal team email queues and communications professionally and efficiently
SLA Management: Work independently to prioritize tasks and meet strict Service Level Agreements (SLAs) within a 24-48 hour turnaround window
Team Collaboration: Participate in quick, daily 15-20 minute team huddles to align on daily volumes and workload strategies
Record Keeping: Maintain clear and detailed logs of daily activities and completed work

What we offer

Career Growth: Strong potential for contract extension or permanent conversion based on performance and business needs
Modern Hybrid Structure: Enjoy the collaboration of an onsite environment with the flexibility of working from home every Friday
Comprehensive Training: Feel supported from day one with a structured 4-week onboarding and training period
Dynamic Culture: Join a vibrant, supportive 18-member team with a focus on professional development and career progression

Fulltime

Service Officer

Are you a detail-oriented professional with a knack for data and a passion for h...

Location

Canada , Montréal

Salary:

18.55 CAD / Hour

Randstad

Expiration Date

June 29, 2026

Requirements

1–2 years of experience in a corporate office environment
Fluency in both French and English
Proficiency in Microsoft Excel
High attention to detail
Strong problem-solving abilities
Technical curiosity

Job Responsibility

Verify, input, and audit data from source documents into HR systems (ServiceNow and Workday)
Review complex spreadsheets, translate data trends, and ensure accuracy before final entry
Answer inquiries from People Managers and employees regarding leave policies and disability management
Maintain meticulous logs of activities and ensure all documentation meets strict banking privacy standards
Participate in daily huddles and work closely with seasoned HR professionals to resolve complex cases

What we offer

Potential for extension or permanent conversion
Deep exposure to Disability Management and various Leave of Absence types

Fulltime

Customer Service Caseworker / Service Recovery Complaints Officer

A fantastic opportunity for a proactive customer service professional with stron...

Location

United Kingdom , West London (W5)

Salary:

31397.00 - 38007.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

GCSEs (or equivalent) including Maths and English
Previous experience in customer service, and must have social housing or property management experience
Understanding of policies, repair obligations and safeguarding processes
Strong analytical ability with a proactive approach to resolving issues
Excellent verbal and written communication with strong interpersonal skills
High level of accuracy when managing case records and documentation
Ability to remain calm, assertive and professional in challenging situations
Experience with Microsoft Office, Outlook, Excel, Word and CRM systems

Job Responsibility

Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities
Case Triage: Apply service recovery principles to prioritise and manage cases effectively
Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions
First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction
Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns
Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements
Case Management Systems: Maintain accurate records using CRM systems including Dynamics
Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required
Continuous Improvement: Record lessons learned to support service improvements and best practice
Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up

What we offer

25 days’ holiday plus Bank Holidays, increasing to 28 days with service
Up to 8% contributory pension scheme
Flexible working arrangements
Annual health and lifestyle allowance of up to £300

Fulltime

New

Retail Customer Service Officer

Location

Australia , Ringwood

Salary:

28.58 - 30.55 AUD / Hour

Australia Post

Expiration Date

Until further notice

Requirements

Have experience in customer service and/or cash handling
Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift
Ability to work at multiple locations with availability for both morning and afternoon shifts across our operational hours of Monday - Saturday

Job Responsibility

Performing customer sales and service transactions with customers
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
Conducting and processing a number of identity services transactions, including Australian Passport Interviews
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Assisting customers with mail and parcels lodgements and associate costs
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance

What we offer

Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
Opportunities for training, growth and development in customer experience or other areas of the business
Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources
12% Superannuation

Parttime

New

Retail Customer Service Officer

Help us deliver like never before Australia Post is delivering like never before...

Location

Australia , Noble Park

Salary:

28.58 - 30.55 AUD / Hour

Australia Post

Expiration Date

Until further notice

Requirements

Friendly, enthusiastic and reliable
Love working in a team environment
Ready to put the customer at the centre of everything you do
Experience in customer service and/or cash handling
Be fit to lift up to 16kgs of mail regularly and stand for your shift

Job Responsibility

Performing customer sales and service transactions with customers
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
Conducting and processing a number of identity services transactions, including Australian Passport Interviews
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Assisting customers with mail lodgements and associate costs
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance

What we offer

Extensive, supportive training is provided
12% Superannuation
Post Perks

Parttime

New

Retail Customer Service Officer

Working with our customers at Australia Post isn't just about helping Australian...

Location

Australia , Wellington

Salary:

28.58 - 30.55 AUD / Hour

Australia Post

Expiration Date

Until further notice

Requirements

Have experience in customer service and/or cash handling
Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift

Job Responsibility

Performing customer sales and service transactions with customers
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
Conducting and processing a number of identity services transactions, including Australian Passport Interviews
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Assisting customers with mail and parcels lodgements and associate costs
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance

What we offer

Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
Opportunities for training, growth and development in customer experience or other areas of the business
Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources

Parttime

New

Concierge - Customer Service Officer

As the Concierge – Customer Service Officer, you will be the first point of cont...

Location

Australia , Shell Cove

Salary:

Not provided

Warrigal

Expiration Date

Until further notice

Requirements

At least 2 years previous experience in office administration
Demonstrated knowledge of office procedures including cash handling and data entry
Computer skills to intermediate level including the use of MS Office applications
Demonstrated knowledge of computer hardware and basic trouble shooting skills
Demonstrated high level of oral, written and interpersonal skills
Ability to work autonomously and as an effective team member
Demonstrated customer service skills
An affinity with older people
Current NSW drivers licence
Understanding of WHS, equity and privacy principles

Job Responsibility

First point of contact for residents, families, visitors and stakeholders, creating a warm, welcoming and professional experience
Supporting day-to-day operations through reception and administrative services
Managing communications, coordinating appointments, maintaining records, and assisting with financial and operational processes

What we offer

Not for profit salary packaging - pay up to $18,550 less tax per year
Career break schemes
Additional purchased leave
Commitment to on-going professional and career development
24/7 access to mental, physical, social and financial support via the LifeWorks app

Parttime

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