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Randstad Logo Randstad · IT - Administration

Service Officer

Canada, Toronto 20.64 CAD / Hour · Job Posted June 01, 2026
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Job Description

Are you a detail-oriented professional with a background in banking or finance? We are seeking a highly organized and communicative Service Officer II to join a collaborative, 18-person operations team in downtown Toronto. In this 100% back-office role, you will be responsible for processing critical, non-financial transactions and managing sensitive data across multiple internal systems. This is an exceptional opportunity for a proactive problem-solver looking to build a long-term career in the financial sector, starting with a comprehensive 4-week training program designed for your success. Location: Toronto, ON (Hybrid – 4 days onsite at Bloor St. W / 1 day remote) Position Type: 12-Month Contract (Potential for extension or permanent conversion) Schedule: Monday – Friday, 8:30 AM – 5:00 PM (Overtime potential) Compensation: $20.64 / hour

Job Responsibility

  • Data Management: Accurately review, compile, sort, and input critical, non-financial client data from source documents into multiple internal systems
  • Quality Assurance: Compare entered data against source documents to detect, correct, or escalate discrepancies, ensuring 100% accuracy and compliance
  • Communication: Manage internal team email queues and communications professionally and efficiently
  • SLA Management: Work independently to prioritize tasks and meet strict Service Level Agreements (SLAs) within a 24-48 hour turnaround window
  • Team Collaboration: Participate in quick, daily 15-20 minute team huddles to align on daily volumes and workload strategies
  • Record Keeping: Maintain clear and detailed logs of daily activities and completed work

Requirements

  • Education: University Degree is required
  • Experience: 2–4 years of experience within a financial or banking environment
  • Technical Skills: Strong proficiency in Microsoft 365 (Word, Outlook, and Excel)
  • Work History: A stable career history showing commitment (candidates with excessive job-hopping or numerous short-term contract transitions will not be considered)
  • Soft Skills for Success: Communication: Exceptional verbal and written communication skills (crucial for navigating internal queues)
  • Precision: Elite attention to detail and high data-entry accuracy
  • Aptitude: A quick learner who takes the initiative to solve problems and improve processes
  • Time Management: Strong organizational skills with the ability to manage personal workloads autonomously

Nice to have

Advanced Microsoft Excel skills, specifically with Macros

What we offer

  • Career Growth: Strong potential for contract extension or permanent conversion based on performance and business needs
  • Modern Hybrid Structure: Enjoy the collaboration of an onsite environment with the flexibility of working from home every Friday
  • Comprehensive Training: Feel supported from day one with a structured 4-week onboarding and training period
  • Dynamic Culture: Join a vibrant, supportive 18-member team with a focus on professional development and career progression
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