Service Officer III

We are seeking five highly organized and adaptable Service Officers III to join our National Shared Services group. In this essential back-office role, you will provide high-level administrative support to our claims business partners. You will be responsible for managing a high volume of incoming inquiries and requests at both a national and regional level, ensuring accuracy, speed, and professionalism in every task. As a Claims Support Administrator, you play an integral role in maintaining operational effectiveness. You will research information, manage digital and physical correspondence, and use specialized software (such as Claim Centre) to support the needs of a large, collaborative team of 65 members nationwide. This role requires a high degree of 'due diligence' to mitigate risks while meeting strict Service Level Agreements (SLAs). This is a contract position running until the end of the year, with strong potential for extension or permanent conversion based on performance and business needs. Work Location: 100% Onsite (Hybrid is not an option for this role). Markham; Burlington. Schedule: Monday to Friday, 9:00 AM – 5:00 PM (Overtime may be required based on volumes). Start Date: May 4, 2026.