Service Offer Leader Job at IKEA

IKEA Business & Financial Service Leader

Location

South Korea , Gwangmyeong-Si, Gyeonggido

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Broad Financial Services Expertise: Deep understanding of payment infrastructure, issuing/acquiring, credit risk, partner economics, and FS product revenue models
B2B Market Mastery: Knowledge of the local and global B2B landscape—SME and enterprise needs, decision cycles, procurement and invoicing, key account mechanics, and solution selling
Regulatory Fluency: Strong grasp of local/global regulations impacting payments, credit, consumer duty, AML/KYC, data privacy—and the ability to translate regulation into strategy
Customer & Multichannel Excellence: Track record improving conversion and loyalty across store and digital journeys
comfortable with CRM, segmentation, and lifecycle marketing
Sustainability Mindset: Ability to embed sustainability in offers (green finance, circular models, responsible lending) consistent with IKEA’s values
Data & P&L Ownership: Skilled in building business cases and managing P&L
fluent with KPI design, funnel analytics, and portfolio performance
Partner & Change Leadership: Experienced in negotiating complex partnerships, vendor governance, and leading cross functional change (agile ways of working is a plus)
Drives strategy into measurable outcomes as a values-driven, commercial builder

Job Responsibility

Lead & Inspire the Country Network: Build, coach, and empower a cross functional country team for IKEA Business & Financial Services
Own the Business & the P&L: Lead and develop the total IKEA Business and Financial Services portfolio in the country
Turn Strategy into a Country Roadmap: Translate the vision into an executable 12–36 month roadmap, sequenced by impact and readiness
Orchestrate the Partner Ecosystem: Develop and govern strategic relationships with banks, PSPs, fintechs, and insurers in line with the IKEA Business & Financial Services Governance Framework
Govern Risk & Compliance by Design: Ensure AML/KYC, credit risk, data privacy, and consumer protection requirements are designed into journeys and operations
Commercial Activation Across Channels: Integrate FS and IKEA Business offers into store, remote selling, and digital journeys
Acquire, Activate & Retain B2B Customers: Grow IKEA Business sign ups, active accounts, and lifetime value via segmented offers, lifecycle CRM, key account management, and solution selling
Relentless Customer Experience Improvement: Redesign end to end journeys to remove friction and make sustainable choices the easy choice
Program & Change Leadership: Lead cross functional planning and execution rhythms (QBRs, steerco, stand-ups)
Sustainability & Circularity Embedded: Integrate green financing, circular models (leasing, buy back, refurbished), and responsible lending into the portfolio

What we offer

International mobility support can be offered as part of the recruitment
Preference for veterans and persons with disabilities as per relevant laws
Probation period of 3 months (extendable once)
Right to request return of submitted documents for unsuccessful candidates

Fulltime

Store Customer Service Leader

Location

Italy , Pisa

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience in Customer Service/Customer Care and knowledge of retail environment
Broad knowledge of customer life cycle and critical pain points connected to and between customer care
Broad knowledge about the local market environment, expectations from omnichannel customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
Extensive knowledge of customer service (including: all aspects of the customer return, churn and exchange process), problem solving and conflict handling techniques
Broad knowledge of data analytics, operational plans (including cost and budget management) and goals, as well as continuous follow up on store KPIs
Strong leadership capabilities including ability to lead the business through the team and with the other store’s stakeholders, finding solutions for customer and operational issues
Ability to work independently and reliably on agreed working methods and able to implement solutions quickly
Ability to make things happen, priorities and make decisions by championing flexibility, speed and simplicity
Good attention to details by being persistent, structured and accurate
A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships, through good communication, negotiation and influencing skills

Job Responsibility

Take responsibility for your department goals in every channels and secure that your action plan ensures the country priorities are implemented in your store
Create and implement the local customer relations' action plan by identifying root causes of resolutions cases, using customer insights and needs and actively cooperate with all key stakeholders within commercial and beyond to secure integration, capacity development, quality performance of all services
Lead the deployment at local level of the country complete Services Offer (including planning, delivery, assembly, financing) steering towards a profitable and sustainable growth
Secure proactive communication of the full services offer in all relevant media and communication channels, following country directions
Secure that global and local solutions (working methods and tools to support a simple and smooth customer journey) are implemented in a successful way and follow ASR and compliance
Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer friendly handling of complaints also through data driven approach
Act as key operational point of contact to Remote Customer Meeting Point (RCMP) and provide input to the service agreements and support co-workers in executing those
Proactively work with People Planning department to have the right number of competent co-workers in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors and offer a professional service
Ensure your team has the right growth mindset and customer focused culture and attitude, the correct knowledge about the services strategy and working routines for proper customer resolution
Recruit, onboard & develop your team, its individual members, and their talent to have engaged co-workers and ensure a succession planning

What we offer

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Fulltime

Aruba APJ Service Provider Leader

As the Aruba APJ Service Provider Leader, you will lead sales teams, develop str...

Location

Australia , Sydney

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree, advanced university or Master's degree preferred
5-10 years of sales and progressive management experience
10-15 years of industry experience
demonstrated results in growing a business or expanding a market
strategic sales planning and implementation
budget management and cost optimization
P&L management
vertical industry acumen
workforce planning
execution management

Job Responsibility

Accountable for business growth, company market share and revenue increases
coordinates all company sales activities in the area-of-control
sets quota and goals for organizations
develops tactics to generate new sales
provides input to team on overall sales strategy, cost optimization, and disciplined process management
ensures optimum sales coverage through direct and partner sales resources and different routes to markets
develops sales resources and management talent
builds lasting, consultative relationships with customer accounts
proactive change management
coach and support sales teams and leadership in developing key and/or difficult account opportunities

What we offer

Comprehensive suite of health, financial, and emotional wellbeing benefits
personal and professional development programs
inclusion and flexibility to manage work and personal needs

Fulltime

New

Assistant Director Of Sales

Assists in leading the property’s segmented sales effort (e.g., group, transient...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area.
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing or related professional area.

Job Responsibility

Assists in leading the property’s segmented sales effort and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction.
Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.
Achieves personal booking goals.
Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
Assists with the development and implementation of promotions, both internal and external.
Provides positive and aggressive leadership to ensure maximum revenue potential.
Recommends booking goals for sales team members.
Approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager.

Fulltime

New

Asstdir-Sales I

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing or related professional area

Job Responsibility

Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment
Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business
Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS
Assists with the development and implementation of promotions, both internal and external
Provides positive and aggressive leadership to ensure maximum revenue potential
Recommends booking goals for sales team members
Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager
Participates in sales calls with members of sales team to acquire new business and/or close on business
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals

Fulltime

New

Account Executive - Public Sector

Location

Thailand , Bangkok

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration AND 4+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 6+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.
Master's Degree in Business Administration AND 8+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 12+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.
5+ years account management experience OR equivalent.

Job Responsibility

Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, outcomes, and forecasts.
Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts.
Coordinates with industry experts to identify new business opportunities and drive account growth.
Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency to achieve customer outcomes.
Identifies initial stakeholders, customer needs, and customer priorities.
Proposes initial Solutions/Sales Plays.
Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.
Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts.
Influences to scale strategic plans (inclusive of partners) and involves senior leadership team.
Ensures teams are documenting in the Account Plan.

Fulltime

New

Windows Server Engineer

Location

United States , Columbus

Salary:

Not provided

Zeektek

Expiration Date

Until further notice

Requirements

Degree in Computer Science or a related field, and six years of experience in a technology-related role
Must possess excellent interpersonal and communication skills
A working knowledge of server hardware
Extensive experience with Microsoft operating systems and related technologies

Job Responsibility

Contributes strategic vision and serves as the top-level technical contributor in the planning, design, development, and implementation of integrated technology solutions that support and enhance Window Server systems
Responsible for the overall design and architecture of the Window Server systems environment, leading the engineering, build, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure
Oversees Windows Server operating systems and hardware administration, including provisioning, monitoring, tuning, capacity planning, security, troubleshooting, support, and maintenance
Evaluates, develops, and implements operating system enhancements to improve the reliability, scalability, sustainability, and availability of the server environment
Performs the most complex software installations and upgrades, ensuring all activities are planned, scheduled, and executed in accordance with established IT policies and procedures
Monitors and tunes server operating systems to achieve optimal performance levels while consulting on major initiatives across multiple departments, service lines, platforms, and administrative interfaces
Provides expertise on integrating Window Server technologies with broader business and healthcare solutions
Leads high-impact projects involving significant business risk, facilitating the evaluation and research of new and existing products, procedures, and workflows related to Window Server operating systems
Acts as a subject matter expert on Window Server systems strategies, procedures, policies, and methodologies
Offers direction and insight to leaders, peers, and team members to align strategic system requirements with evolving IT and business opportunities

What we offer

Weekly Direct Deposit
401K Matching
Competitive medical, dental and vision insurance
Consistent communication throughout your project
ZeekTek Referral Program

Fulltime

New

Associate Director of Email & SMS Marketing

Location

United States , Raleigh

Salary:

Not provided

TriMark Digital

Expiration Date

Until further notice

Requirements

7+ years of experience in email marketing, SMS marketing, lifecycle marketing, CRM marketing, or a related field
3+ years of experience leading teams or managing direct reports
Strong experience with marketing automation and CRM platforms such as Klaviyo, HubSpot, Salesforce Marketing Cloud, Iterable, Braze, or similar platforms
Deep understanding of customer lifecycle marketing, segmentation, personalization, and automation strategies
Experience developing and executing email and SMS campaigns that drive measurable business outcomes
Strong analytical skills with the ability to interpret performance data and translate insights into action
Experience managing client relationships in an agency, consulting, or client-facing environment
Excellent written, verbal, and presentation communication skills
Strong organizational, project management, and prioritization abilities
Highly collaborative with a commitment to quality, accountability, and continuous improvement

Job Responsibility

Own the strategic vision and direction of Email and SMS marketing programs across the agency’s client portfolio
Develop and oversee sophisticated lifecycle marketing strategies that drive customer acquisition, engagement, retention, loyalty, and revenue growth
Design and optimize full-funnel customer journey frameworks, ensuring seamless communication across every stage of the customer lifecycle
Lead audience segmentation, personalization, automation, and behavioral targeting initiatives to maximize customer value and campaign performance
Identify opportunities to expand channel effectiveness through advanced automation, predictive targeting, dynamic content, and emerging platform capabilities
Establish channel-specific KPIs, measurement frameworks, and reporting standards that align with client business objectives and revenue goals
Partner with clients and internal stakeholders to translate business priorities into scalable lifecycle marketing strategies and execution roadmaps
Drive testing and optimization programs across messaging, creative, cadence, offers, segmentation, and customer journeys to continuously improve performance
Evaluate new technologies, platform enhancements, and industry trends to ensure clients remain at the forefront of Email and SMS marketing innovation
Serve as the agency’s subject matter expert for Email and SMS marketing strategy, providing thought leadership, best practices, and strategic guidance across teams and client engagements

Fulltime

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