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Ericsson Logo Ericsson · IT - Software Development

Service Now Technical Architect

India, Bangalore · Job Posted June 29, 2026
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Job Description

Our Exciting Opportunity Ericsson is now looking for the Technology Specialist for Portfolio Management Tools such as Service Now SPM, this role offers the opportunity to influence how organizations manage their IT portfolios in a product-oriented, agile environment. As businesses shift toward product-based delivery, you’ll be instrumental in tailoring and evolving portfolio tools that enable product teams to thrive. This is an exciting chance to work with diverse stakeholders, gain deep insights into product management practices, and ensure that tools and processes are aligned with delivering maximum business value. If you are passionate about combining technology, product management, and portfolio optimization, this role offers the chance to make a significant contribution to both operational excellence and strategic decision-making.

Job Responsibility

  • Develop the technology and architecture strategy and planning/roadmap for the Product(s) in scope, in collaboration with Product Teams for Medium Complexity Products
  • Owns responsibility for technical setup, architecture, system documentation and has key expertise about platform interfaces, integrations, and roadmaps
  • Collaborates with Enterprise Architects and ensures Architectural Guidelines and Principals are followed as defined in Target Architecture Master Plan
  • Support and guide the Product Team in ensuring both a strategic long term and short-term perspective on the Product Lifecycle
  • Drive and protect the design / integration / architecture for the product(s)
  • Understand technical trends affecting the product(s) and judge when new technology is sufficiently mature and cost-efficient to include in products and solutions
  • Support Solution Architects who are part of the Product Team

Requirements

  • 8-12 years of experience in ServiceNow SPM. product management, IT portfolio management, or enterprise architecture platforms
  • Strong hands-on experience with ServiceNow SPM
  • Experience implementing or managing ServiceNow Enterprise Architecture / APM / TPM capabilities
  • Experience working with PMO and Enterprise Architecture teams
  • This person is expected to be able to architect the new platform and its data model to support the Product transformation for Ericsson Enterprise IT
  • Solid understanding in the following areas is needed: ServiceNow SPM Module, Project Portfolio Management, Demand Management, Application Portfolio Management, Agile delivery frameworks, Working in Agile / SAFe environments, Translate business needs into technical features, user stories, and backlog items
  • The IT Technology Specialist ensures the technology strategy and planning for the Product(s) in scope
  • Also ensures a stable technology and architecture Roadmap and planning for the Product(s) during their lifecycle and guides the Product Teams to ensure the development of the Product(s)
  • This role requires collaborating with stakeholders to tailor tools to support product-based delivery models, ensuring alignment with business objectives, and promoting a seamless flow of data across platforms
  • The specialist must understand product management principles, work closely with product teams, and ensure tools facilitate effective product lifecycle management, prioritization, and value delivery
  • Additionally, they provide technical support, implement best practices, and stay current with trends in portfolio management tools and frameworks, such as Agile and Lean, to continuously enhance decision-making, transparency, and overall portfolio performance
  • All academic credentials must be from recognized and accredited institutions and are further subject to verification.
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