Service Now Lead Digital Product Manager, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
Columbus
Minneapolis

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

96600.00 - 188900.00 USD / Year

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Job Description:

Wells Fargo seeks a results-driven Lead Digital Product Manager to spearhead digital product development and optimization within the Branch Channel Management Product Line. The role focuses on business process automation, cross-functional collaboration, and innovative solutions to enhance user experience while supporting Consumer Small and Business Banking.

Job Responsibility:

Define and communicate a clear product vision and roadmap aligned with business goals
Identify opportunities to improve and automate business processes using digital tools
Lead Agile ceremonies (backlog grooming, sprint planning, reviews, retrospectives)
Author user stories, lead story refinement, and manage product backlogs, ensuring alignment with stakeholder needs and technical feasibility
Collaborate with Scrum Masters, developers, UX designers, and Engineer teams to deliver high-quality features
Analyze current-state workflows and identify areas for improvement or automation
Partner with business analysts and process owners to design future-state workflows
Translate business requirements into functional specifications and user stories
Act as the primary liaison between business units, IT, and external vendors
Facilitate workshops, demos, and training sessions to ensure stakeholder alignment and adoption

Requirements:

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience supporting products within the Financial Services industry, ideally with direct exposure to Branch Banking operations, customer journeys, and frontline employee tools
Strong understanding of business process modeling and workflow automation
Proven experience with ServiceNow platform (certifications a plus)
Comfortable working with technical teams, but primarily focused on business value, user experience, and stakeholder outcomes rather than deep technical implementation
Proven ability to act as a bridge between business and technology, facilitating communication and alignment across diverse teams
Excellent communication, leadership, and stakeholder management skills
Deep knowledge of Agile frameworks (Scrum, SAFe, Kanban)
3+ years of experience working with Agile technology development including experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
August 21, 2025

Expiration:
August 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Now Lead Digital Product Manager

Wells Fargo

Location:United States, Charlotte ▼ColumbusMinneapolis

Category:IT - Software Development

Contract Type:Employment contract