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We are seeking a high-caliber Service Now Developer to join a flagship telecommunications transformation project. This isn't just a maintenance role; you will be a key architect in migrating a major telco's legacy operations onto a modern ServiceNow ecosystem.
Job Responsibility:
Architectural guidance: Act as a consultant to the business, providing 'best practice' advice on platform configuration versus customisation
Greenfield implementation: Build and configure the ServiceNow solution from the ground up to replace legacy systems
Platform mastery: Ensure the platform is scalable, performant, and aligned with the long-term 4-year transformation goal
Requirements:
Minimum 3 years of dedicated ServiceNow development (5+ years strongly preferred)
ServiceNow genAI developer or engineer who has a proven track record delivering and leading NowAssist and AI Control Tower projects, with skills in AI Agent development, prompt engineering and governance
Experience with Agent Ai / GEN AI
Communication: You must be comfortable challenging the status quo and providing expert advice to stakeholders on technical direction