Service Monitoring Engineer Job at Ericsson (Noida)

Service Monitoring Engineer

We are now looking for an Alarm Monitoring Engineer to join our Network Operatio...

Location

India , Noida

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

5–12 years of experience in Network Operations / Alarm Monitoring in a telecom or IT network environment
Strong understanding of general network technologies and concepts across access, transport, and IP domains (vendor-agnostic)
Hands-on experience with Ericsson OSS/NMS tools or other multi-vendor management systems (e.g., Netcool, HP OpenView, SolarWinds, etc.)
Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models
Strong analytical and problem-solving skills, with the ability to quickly interpret alarms and determine probable root causes
Excellent communication and coordination skills for effective collaboration across global teams
Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays)
Bachelor’s degree in Telecommunications, Electronics, Computer Science, or equivalent

Job Responsibility

Perform 24x7 alarm monitoring and first-level fault analysis for network elements across multiple technologies
Identify, analyze, and prioritize network faults using Ericsson and multi-vendor NMS/EMS tools
Escalate and coordinate with Level 2/Level 3 support teams and field engineers to ensure service restoration within defined SLAs
Execute proactive monitoring to detect early warnings and prevent service degradations
Track and manage incidents through their lifecycle, ensuring accurate documentation in fault management systems
Support incident, problem, and change management processes in compliance with Ericsson’s Global Service Center (GSC) standards
Generate and analyze network performance and health reports, contributing to continuous improvement initiatives
Participate in shift-based operations to provide round-the-clock network surveillance coverage

Fulltime

Service/Senior Service Engineer - Regional Service (Gujarat)

Responsible for meeting the daily service repair needs of medical device equipme...

Location

India , New Delhi

Salary:

Not provided

KARL STORZ

Expiration Date

Until further notice

Requirements

Degree or Diploma in Electronics / Electrical / Instrumentation, / Biomedical or Equivalent
Candidate should have basic knowledge of Electrical and Electronics fundamentals
3-8 years of experience in service & maintenance
Field exposure required, local language knowledge mandatory
Good communications, listening and interpersonal skills
Proficiency in English, Hindi & Regional Language
Ability to utilize resources efficiently
Self-starter and swift learner
Ability to adapt and work under pressure

Job Responsibility

Responsible for meeting the daily service repair needs of medical device equipment with defined quality standards & optimum utilization of resources in assigned territory with focus on achievement of customer service excellence
To manage and execute the installations and warranty service
Conduct Preventive Maintenance Programs and Tray Audits as per technical expertise and timelines given
To provide on-site Service Support to customers across the defined region for repair of Equipment of Medical, Industrial and Veterinary endoscopes
To update call stage in the web portal and escalate calls/ issues to the supervisors/ regional in-charge in timely manner
Execute and manage repairs (there is well defined job-list) onsite/service channel partners office
To handle escalated calls from other colleagues based on requirements
To provide technical assistance to other colleagues in installations and business development calls, based on allocated Job/tasks
To generate revenue through Repairs, Accessories Sales, AMCs and repair exchange as per given targets - coordinate to submit estimate, approval follow-ups, spares consumption and invoicing
Ensure proper and timely response / update to the customer - directly to achieve high level of customer satisfaction

What we offer

The company provides comprehensive health coverage, including hospitalization benefits, for employees and their dependent family members
Parental Leave Policies to support employees during significant family milestones
Free & Confidential Counselling Support to promote employee well-being and mental health
The company provides insurance coverage to ensure financial protection for employees and their families in case of unforeseen circumstances
KARL STORZ also contributes 4.81% of the Basic salary to the Gratuity scheme
Employees can choose to contribute to the National Pension Scheme by making a declaration to the effect

Fulltime

Monitoring Engineer / Infrastructure Engineer

We are seeking a Monitoring Engineer to lead day-to-day technical operations wit...

Location

United Kingdom , Hemel Hempstead

Salary:

Not provided

Outsource UK

Expiration Date

Until further notice

Requirements

Strong enterprise infrastructure background with extensive operational experience
Proven experience leading infrastructure or technical teams within structured delivery environments
Deep technical expertise in monitoring and infrastructure tooling, including: Microsoft System Center Operations Manager (SCOM), PRTG Network Monitor
Experience in network device monitoring and dashboard configuration
Strong fault finding, diagnosis, and resolution skills across complex infrastructure environments
Experience with virtualised environments, enterprise storage, file/print services, and hardware evaluation
Strong understanding of service management and working within SLA-driven environments
Experience working within governed frameworks and structured delivery methodologies
Project leadership experience within structured methodologies such as PRINCE2 or Project Management Institute (PMI) approaches
Diploma or equivalent in Computer Science or related discipline

Job Responsibility

Lead and mentor the infrastructure monitoring team, supporting development of SME capability and operational maturity
Own and contribute to solution design, estimation, high and low-level design, and implementation activities under Project Manager guidance
Ensure adherence to SLAs, responding, resolving, or escalating issues appropriately within defined thresholds
Develop and maintain operational and end-user documentation, ensuring consistency and compliance with standards
Support pre-sales and solution scoping activities where required
Work closely with Architects and Solution Designers to assess options and provide technical recommendations
Accurately estimate effort, cost, and delivery timelines for implementation tasks
Ensure all team activity is fully documented in line with governance and operational standards
Provide regular progress updates to Project Management to support delivery tracking and planning

Fulltime

Cross Technology Service Delivery Field Support Engineer (L2) - Security Engineer

The Cross Technology Service Delivery Security Support Engineer (L2) role at NTT...

Location

Philippines , Makati

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 4 to 6 years of total experience
Minimum 2 to 3 years as a Network Security support resource
Degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Required certification: Check Point Certified Security Administrator (CCSA) or Check Point Certified Expert (CCSE) or Check Point Certified Cloud Specialist (CCCS) or Check Point Certified VSX Specialist or Check Point Certified Maestro Expert or Cisco Certified Network Associate - Enterprise or Cisco Certified Network Associate - Security or Cisco Certified Network Professional – Enterprise or Cisco Certified Network Professional – Security
Experience with troubleshooting and providing support in security/network/data center/systems/monitoring Services within a medium to large ICT organization
Working knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Center, Telephony, Exchange, Cloud, Backup, etc.)
Handled security products like Firewalls, Cloud Security and SASE (i.e Check Point NGFW, Check Point CloudGuard, Check Point Harmony, etc.)

Job Responsibility

Provide a managed service to clients to ensure their IT infrastructure and systems remain operational
Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service
Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA)
Contribute to / support on project work as and when required
Monitor client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Fulfill approved requests following agreed procedures
Provide telephone or chat support to clients when required

What we offer

Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive
Part of a global company that is a $30+ billion business and technology services leader
Committed to accelerating client success and positively impacting society through responsible innovation
Global Top Employer with experts in more than 50 countries
Equal Opportunity Employer with a global culture that embraces diversity

Fulltime

New

Oracle Support Engineer-Service Support

We are seeking an experienced IT Service Desk Team SME to manage day to operatio...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field
ITIL v3 & ITIL 4 Certified (Foundation/Intermediate/Managing Professional preferred)
8–10 years of experience in IT Service Desk / IT Support, including at least 3–4 years in a team lead or supervisory role
Experience in Oracle ERP EBS & Fusion application support (functional and technical exposure preferred)
Exposure to global service delivery models and managed services environments.

Job Responsibility

Lead, mentor, and manage a team of Service Desk analysts, ensuring high performance and professional development
Manage shift schedules, workload distribution, and resource allocation for 24x7 support operations
Drive a culture of accountability, collaboration, and continuous improvement within the team
Oversee day-to-day operations of the Service Desk, ensuring timely resolution of incidents, service requests, and escalations
Monitor, analyze, and report on Service Desk performance metrics (SLAs, KPIs, CSAT)
Manage end-to-end incident lifecycle, including escalations to L2/L3 teams as required
Handle voice-based IT support operations leveraging BT CCNG or similar telephony platforms
Provide oversight and expertise in supporting Oracle ERP E-Business Suite (EBS) and Oracle Fusion Applications
Ensure functional and technical issues are resolved effectively in collaboration with relevant support teams
Support change, release, and problem management activities related to Oracle ERP environments

Fulltime

New

Critical Environment Field Service Engineer

In alignment with our Microsoft values, we are committed to cultivating an inclu...

Location

Netherlands , Eemshaven

Salary:

71000.00 - 121100.00 EUR / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent AND Good year(s) of industry experience in a datacenter or other critical environment facility OR Proven years industry experience and college course work or EQF Level 4 qualification (or equivalent) in Mechanical Engineering, Electrical Engineering, or a related engineering discipline
Holds a valid driving license that enables travel to and from the worksite, where required for the role
Ability to reliably reach the worksite within 60 minutes to meet operational and on-call requirements
Ability to meet Microsoft, customer and/or government security screening requirements
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Ensures compliance with data center business units and service-level policies
Engages with appropriate teams and resources to execute tasks or projects
Manages programs associated with area of responsibility
Demonstrates conscientiousness on cost adheres to budget requirements
Follows and adheres to safety and security policies and procedures
Participates in Root Cause Analysis (RCA) process as appropriate
Maximize Critical Environment (CE) availability in conjunction with our landlord partners
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment
Reduce high-impact and human-error Critical Environment incidents year over year
Deliver on cost/energy efficiency initiatives

What we offer

Career Rotation Programs
Diversity & Inclusion trainings and events
Professional certifications

Fulltime

New

Fire & Security Systems Service Engineer

Global Fire and Security Systems are an independent company established in Notti...

Location

United Kingdom , Bristol

Salary:

55000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

City and Guilds 2360 Parts 1 & 2 qualification or equivalent
IEE 18th Edition Regulations
FIA
Gent/Notifier trained or at least basic training carried out and holds licence (preferred but not absolutely essential)
Experience in dealing with all types of electrical fire life safety works, within the services sector
Knowledge of Health and Safety and safe working practices
Strong customer care focus
Be proactive and capable of anticipating potential faults
Full UK driving licence
Able to work at heights of up to 3 metres and lift weights of up to 25kg

Job Responsibility

To undertake all electrical works within the area in an efficient and safe manner, with repairs undertaken as appropriate
To ensure all planned maintenance is carried out in line with its scheduled date
To ensure that all equipment and services are maintained and operated in a safe condition to comply with Health & Safety
To monitor regular inspection procedures (preventative maintenance programme) of equipment. Record inspection reports
To keep logs of inspection reports and remedial work
To have working knowledge of statutory regulations and to ensure awareness of all safety procedures
To undertake electrical repairs and installations as appropriate
To report any defects at time of service visit
To carry out works specified
To be responsible for vehicle and stock control of materials

What we offer

Competitive salary based on experience and qualifications
Supportive and professional team environment
Opportunities for training and career development
Employee social and engagement initiatives
Employee referral scheme
Annual leave increasing with service
The chance to be part of a reputable company in the fire and security industry

Fulltime

New

Fire & Security Systems Service Engineer

Fire & Security Systems Service Engineer - Up to £55,000 expected earnings - Lon...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

FIA
City and Guilds 2360 Parts 1 & 2 qualification or equivalent (preferable)
IEE 18th Edition Regulations (preferable)
Gent/Notifier experience
Experience in dealing with all types of electrical fire life safety works, within the services sector
Knowledge of Health and Safety and safe working practices
Strong customer care focus
Be proactive and capable of anticipating potential faults
Full UK driving licence
Able to work at heights of up to 3 metres and lift weights of up to 25kg

Job Responsibility

To undertake all electrical works within the Area in an efficient and safe manner, with repairs undertaken as appropriate
To ensure all planned maintenance is carried out in line with its scheduled date
To ensure that all equipment and services are maintained and operated in a safe condition to comply with Health & Safety
To monitor regular inspection procedures (preventative maintenance programme) of equipment
Record inspection reports
To keep logs of inspection reports and remedial work
To have working knowledge of statutory regulations and to ensure awareness of all safety procedures
To undertake electrical repairs and installations as appropriate
To report any defects at time of service visit
To carry out works specified

What we offer

Competitive salary based on experience and qualifications
Van/Fuel card/uniform
Supportive and professional team environment
Opportunities for training and career development
Employee social and engagement initiatives
Paid employee referral scheme
The chance to be part of a reputable company in the fire and security industry

Fulltime

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Service Monitoring Engineer

Job Description

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