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An exciting opportunity has arisen for an experienced Service Manager to join a growing business where you can truly make an impact. This is a pivotal role at the heart of the organisation, where you will take ownership of service operations, driving efficiency, improving processes, and implementing meaningful change. You will play a key part in ensuring smooth day to day delivery while continuously enhancing performance and customer experience.
Job Responsibility
Overseeing and coordinating day to day service operations
Managing workloads, schedules, and performance to maximise efficiency
Acting as a key link between teams to ensure seamless communication
Identifying areas for improvement and implementing positive change
Managing escalations and maintaining high customer service standards
Requirements
Previous experience in a Service Manager, Operations, or Planning role
A confident decision maker who thrives in a fast paced environment
Proven ability to implement change and improve processes
Highly organised, resilient, and solutions focused
Strong communication skills with a customer first approach