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Service Manager

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Aspens

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Location:
United Kingdom , Battle

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Category:
Health and Beauty

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Contract Type:
Employment contract

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Salary:

17.13 GBP / Hour
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Job Description:

We are seeking a dynamic leader who can inspire teams, drive service excellence and support individuals to live fulfilling, independent lives through high-quality, person-centred care and meaningful opportunities. As Sussex House Day Opportunities Manager, you will lead and develop a large multidisciplinary team, ensuring the delivery of safe, high-quality and innovative support services. You will work closely with senior leadership to grow and enhance the service, maintain regulatory compliance and create a positive culture focused on empowerment, dignity and inclusion. This role combines operational leadership, team development, quality assurance, compliance and strategic service growth.

Job Responsibility:

  • Lead, motivate and manage a large staff team
  • Promote a positive, inclusive and high-performing culture
  • Ensure outstanding person-centred support for all individuals using the service
  • Maintain visibility across the service and provide hands-on leadership
  • Oversee recruitment, supervision, appraisals and workforce development
  • Support strategic growth and development of services
  • Increase referral opportunities and delivered hours
  • Identify and implement service improvements and operational efficiencies
  • Develop marketing and engagement opportunities
  • Produce management reports and contribute to senior management meetings
  • Ensure services meet and exceed CQC standards and regulatory requirements
  • Maintain effective safeguarding, risk management and quality assurance systems
  • Ensure care plans, reviews and risk assessments are current and outcome-focused
  • Manage complaints, audits and continuous improvement initiatives
  • Manage delegated budgets effectively
  • Ensure services are appropriately staffed and resourced
  • Monitor operational performance and financial expenditure
  • Support cost-effective and efficient service delivery

Requirements:

  • Previous management experience within health and social care or residential services
  • Strong knowledge of autism, learning disabilities, mental capacity and safeguarding
  • Experience managing investigations, HR processes and disciplinary matters
  • Understanding of CQC standards and compliance requirements
  • Excellent leadership, communication and organisational skills
  • Ability to motivate, develop and support teams
  • Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards)
  • Full clean driving licence

Nice to have:

  • NVQ Level 3 or 4 in Health & Social Care
  • Experience supporting individuals with behaviours of concern
  • Experience writing support plans, risk assessments and behavioural guidelines
  • Knowledge of SharePoint, Word, Excel and PowerPoint
What we offer:
  • Comprehensive paid training and excellent career progression opportunities, including recognised qualifications in health and social care
  • Paid DBS check
  • Flexible work arrangements, with the option to take on additional bank shifts
  • Generous annual leave (pro rata based on hours), with entitlement increasing with length of service
  • Nest Pension and Death in Service benefit
  • Access to a dedicated Employee Assistance Programme and Mental Health First Aiders
  • Blue Light Card discounts
  • 20% discount at Aspens High Street Stores for all staff
  • Discounted staff menu available at the Bluebell Café (Pembury)
  • Refer a Friend scheme - earn up to £250 for every successful referral
  • Employee recognition programmes, including ‘Employee of the Month’

Additional Information:

Job Posted:
May 19, 2026

Expiration:
June 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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