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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Service Manager

United Kingdom, Buckinghamshire Employment contract · Job Posted May 16, 2026
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Job Description

Are you an experienced Service Manager looking for an excellent opportunity to join one of the largest motor retailers in the UK? Here at Vertu Mercedes‑Benz, SMART and MG of Beaconsfield, we have the perfect role for you. We are offering a £60,000 basic salary with an OTE up to £85,000 and an excellent range of company benefits, including a company car. Mercedes‑Benz of Beaconsfield is a well-established and high-performing site, with a strong aftersales operation supporting three brands. The dealership features a 25+ bay workshop incorporating MG and is supported by an experienced Service Advisor and Administration team, providing a solid foundation for continued success. We are looking for a candidate with proven experience in a similar position who can confidently lead an established operation.

Job Responsibility

  • To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels, exceeding the manufacturer’s national average
  • To monitor and control costs in line with the business plan, whilst maintaining quality standards and exceptional customer service
  • To ensure accurate collection and recording of customer data in line with Group standards
  • To ensure manufacturer standards are adhered to at all times
  • To maintain a safe working environment for all colleagues
  • To monitor colleague performance and support ongoing development

Requirements

  • Proven experience in a similar position
  • Experience within a Service Manager role in the motor trade (minimum 12 months)
  • Ability to deliver strong results through improved performance, profitability and operational efficiency
  • Strong leadership and people management skills
  • Ability to motivate and develop a team
  • Strong communication and organisational skills

What we offer

  • Company car
  • 25 days holiday rising with length of service plus bank holidays
  • Access to online rewards platform giving cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity & Paternity
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