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Service Manager

United Kingdom, Derby 45000.00 - 60000.00 GBP / Year · Job Posted July 04, 2026
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Job Description

Vertu Citroen Derby is offering an exciting opportunity to join one of the UK’s largest and most ambitious motor retail groups. As Service Manager, you will take full responsibility for the performance of the service department, ensuring exceptional customer satisfaction, strong financial results, and high operational standards.

Job Responsibility

  • Delivering customer satisfaction levels above the manufacturer national average
  • Ensuring robust processes and controls are in place across the service operation
  • Managing departmental costs in line with business plans while maintaining quality and service standards
  • Ensuring full compliance with manufacturer and Group standards
  • Creating and maintaining a safe, professional working environment
  • Monitoring, developing and motivating colleague performance to maximise results

Requirements

  • Experienced Service Manager (or in a closely aligned senior service leadership role) with a proven track record of improving performance, profitability and efficiency
  • Strong leadership and people management skills
  • Ability to engage, motivate and develop high‑performing teams
  • Commercially astute, customer‑focused and an effective communicator
  • Drive and credibility to lead a department and contribute positively to the wider business

What we offer

  • Company car
  • No weekend working
  • 25 days holiday, rising with length of service, plus bank holidays
  • Access to online rewards platform with cashback and high‑street discounts
  • Preferential service rates
  • Colleague vehicle purchase scheme
  • Share incentive scheme
  • Pension scheme
  • Enhanced maternity and paternity benefits
  • Ongoing training, development and clear career pathways

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