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Group 1 Automotive Logo Group 1 Automotive · -

Service Manager

United States, Harvey · Job Posted January 19, 2026
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Job Description

Group 1 Automotive is a fast-growing leader in automotive retail, and we are looking to add qualified Service Manager to our team at Group 1 Toyota West Bank.

Job Responsibility

  • Set and achieve departmental goals, ensuring all performance and production objectives are met
  • Promote a high level of customer satisfaction by ensuring every team member delivers courteous, professional service
  • Recruit, train, develop, and motivate service staff, while monitoring performance and providing ongoing coaching
  • Maintain accurate daily sales, productivity, and performance records as required by dealership leadership
  • Develop, manage, and monitor the service department budget, reporting variances to dealership management
  • Ensure the department meets all CSI and financial targets, driving continuous improvement
  • Build and maintain strong customer relationships to encourage repeat and referral business
  • Resolve customer concerns promptly and professionally, ensuring a positive service experience
  • Develop and implement promotional service pricing to support business growth
  • Ensure proper and safe repair techniques are consistently used by technicians
  • Coordinate ongoing training to ensure staff can properly diagnose, repair, and service vehicles
  • Stay current on new products, model updates, and technical changes impacting vehicle service
  • Ensure all shop equipment is maintained, safe, and in proper working conditions
  • Maintain compliance with all federal, state, and local regulations, including OSHA, hazardous waste disposal, and other service-related requirements
  • Perform additional duties as assigned by dealership management

Requirements

  • Minimum of 5 years of automotive service management experience
  • Proven sales‑driven background with a strong focus on achieving performance goals
  • High CSI results and a strong commitment to customer satisfaction
  • Experience leading and managing a team of 10+ employees (preferred)
  • CDK experience strongly preferred
  • Self‑motivated with the ability to work independently
  • Professional appearance, communication, and work ethic
  • Ability to thrive in a structured, process‑driven environment
  • High school diploma or equivalent required
  • Valid driver’s license required

Nice to have

  • Experience leading and managing a team of 10+ employees
  • CDK experience

What we offer

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment with job training, provided equipment, and advancement opportunities
  • Market-leading pay based on experience plus bonuses
  • Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
Group 1 Automotive - All Job Offers

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