Service Manager

• Sales Strategy & Growth
• Responsible for hiring, training, and mentoring technical information specialists
• Establish, monitor and report performance metrics to ensure timely and accurate customer support
• Assist in the planning of annual warranty budget to align expenses with organizational goals and forecasted
• Review, interpret and enforce warranty policies, ensuring clear communication
• Oversee the warranty claims process to ensure accurate, efficient handling and timely resolutions
• Customer Product care
• Identify product quality issues through analysis of field input, customer complaints, and technical assistance
• Collaborate with engineering, manufacturing, marketing, and sales to prioritize and implement corrective
• Administer and coordinate necessary product stop shipments with manufacturing and field personnel
• Lead corrective action project teams as needed
• Resolve non-typical technical assistance issues through direct communication with customers

• Excellent leadership skills
• 2+ years of team leadership experience preferred
• Business English & Japanese is a must
• Experience managing after-sales support functions, such as warranty administration, customer support, and quality assurance
• B2B + tangible service or customer service experience

B2B + tangible service or customer service experience

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• 雇用保険
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