Service Manager Job at Allied Universal® (Town of Wilmington)

Job Responsibility

Effective leadership skills with the ability to build strong relationships internally with all level of the organization, as well as mange challenging service delivery timelines, and represent the organization during customer site visits and job walks
Foster collaboration and maintain strong interdepartmental relationships between installation, service, and sales teams, to include install-to-service turnovers
Supervise all service engagements, retention efforts, and technician performance in assigned areas, escalating issues as needed
Plan, organize, schedule, and manage daily service activities, providing technical guidance and support to staff, including oversight of field-based job walks
Support building an effective service organization focused on customer satisfaction, growth and strong field presence through customer engagement
Maintain and monitor customer communication, conduct site visits as needed, and quickly resolve issues, concerns or complaints, while escalating appropriately to leadership
Communicate directives and enforce compliance with policies, safety standards and service level agreements, while managing schedules to meet contract requirements
Promote new service contracts while supporting operational alignment, business growth, and customer engagement through site visits

High School diploma or equivalent
Current driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, managing technicians, etc.)
Minimum of three (3) years of management experience in electronic security, service or related industry
Minimum of three (3) years of experience in Project Management, Client Management, Engineering, or as a Senior Field Technician (techniques & tools) or equivalent
Ability to travel up to 20% in a designated region
Possess the ability to remotely troubleshoot technical electronic and software-based issues
Proficient with MS Office Suite (Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
Possess a technical acumen, along with analytical and decision-making skills
Self-motivated with the ability to motivate and influence others
Ability to establish and maintain effective working relationships with both internal and external customers

Pay: $100,000 - $135,000 annually + 20% bonus potential + company vehicle + gas card
Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law