Service manager

• Team Leadership & Management: Provide technical and disciplinary leadership, support, and performance assessment for service engineers
• Service Quality & Compliance: Ensure high-quality service delivery, maintain occupational safety standards, and enforce process compliance
• Operational Efficiency: Optimize the productivity and utilization of service engineers
• Customer Relationship Management: Advise and support customers to foster long-term satisfaction and retention
• Issue Resolution: Manage customer complaints, warranty claims, and escalations related to maintenance and repairs
• Financial Oversight: Monitor team KPIs, turnover, and profitability
• manage the profitability of Full Service contracts
• and address accounts receivable disputes
• Resource & Performance Management: Collaborate with the HOD and HR for resource planning and set KPI targets for team members

• Bachelor’s degree in Engineering or a related field
• Proven experience in customer service within a relevant industry
• Comprehensive understanding of service processes, service products, and the company's portfolio
• Strong analytical, organizational, leadership, communication, negotiation, and customer service orientation
• Demonstrates resilience and the ability to effectively manage technicians

Excellent contractual bonus package