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Remote Control Technologies Pty Ltd Logo Remote Control Technologies Pty Ltd · IT - Administration

Service Manager

Australia, Kalgoorlie Employment contract · Job Posted May 15, 2026

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Job Responsibility

  • Meet customer service financial objectives by forecasting requirements
  • preparing an annual budget
  • scheduling expenditures
  • analysing variances
  • initiating corrective actions
  • Provide excellent customer service in terms of responsiveness, efficiency and quality
  • Make any appropriate changes to improve overall customer experience
  • Ensure all customers and installations/service work is of the highest quality
  • Implement a healthy customer service culture amongst all field service technicians and ensure all field service technicians fully embrace the RCT values in their every-day behaviour
  • Determine customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys
  • Develop standard quality reports to be prepared for customers after field service visits
  • Encourage identifying potential new business leads by technicians when on customer sites and pass onto the responsible RCT Sales Manager for that customer
  • Maintain regular site visits to ensure customer experience is to the highest level
  • Resources planning: Ensuring adequate field service personnel are strategically located at key locations to appropriately resource current and planned future work
  • Job scheduling: Plan field service personnel so as to fulfil the obligations of current and future jobs
  • Parts on/off jobs: Ensure all required parts (product, consumables and ancillary equipment) are ordered in a timely manner that supports the job scheduling planning outcomes. Monitor ETAs of back ordered items
  • Other duties as required by the Branch Manager

Requirements

  • Electrical (low voltage), electronics or mechanical engineering background
  • Appropriate technical qualifications from an Industry endorsed training provider
  • Sufficient experience as an RCT field service technician
  • In-depth understanding of RCT products
  • Proven track record in installation, servicing and field repair duties
  • Logical problem solver
  • Work calmly under pressure situations
  • Excellent time management skills
  • Methodical, systematic, process driven work practices
  • Total customer satisfaction culture and drive
  • Detail and accuracy oriented for self and team
  • Ability to calmly assist team members who are working in harsh conditions and under time constraints
  • Mentor, enthuse and motivate the field service team towards consistently meeting customer service satisfaction levels
  • Bring a sense of calm and logic to pressure situations when communicating with demanding customers
  • Mediate and ensure quality response requirements from the business to your team

What we offer

  • Attractive remuneration
  • A broad role that offers variety and challenges
  • Novated Lease salary packaging option
  • Work with a team of high performing professionals
  • Established business (50+ years) which is in a high growth technology industry and part of leading global mining and infrastructure equipment company Epiroc
  • Great work environment
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