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Service Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Derby

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

45000.00 - 60000.00 GBP / Year
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Job Description:

At Vertu Citroën Derby, we are proud to be winners of the Citroën "Large Retailer of the Year" Award. This is an exciting opportunity to join one of the UK’s largest and most successful motor retail groups. We offer a £55,000 OTE, long-term career progression, and an excellent benefits package within a business that is confident in its future and ambitious in its vision.

Job Responsibility:

  • Implementing and maintaining effective processes to achieve customer satisfaction levels above the manufacturer’s national average
  • Monitoring and controlling costs in line with business plans while maintaining quality standards
  • Ensuring accurate collection and recording of customer data in line with Group standards
  • Ensuring full compliance with manufacturer standards at all times
  • Maintaining a safe and compliant working environment
  • Monitoring, motivating, and developing colleague performance

Requirements:

  • Proven track record as a Service Manager (or in a very similar role)
  • ability to deliver strong results across performance, profitability, and operational efficiency
  • strong leadership and people management skills
  • ability to drive the business forward while maximising customer satisfaction
  • excellent communication and organisational skills
  • a values-driven approach aligned with our company culture
What we offer:
  • 25 days holiday, rising with length of service, plus bank holidays
  • Online rewards platform with cashback and retailer discounts
  • Preferential service rates
  • Colleague purchase scheme
  • Share incentive scheme
  • Pension
  • Enhanced maternity & paternity benefits

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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