Service Manager, HSBC

HSBC

Location:
India, Bangalore

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is one of the largest banking and financial services organisations, aiming to enable businesses to thrive and economies to prosper. The Associate Director, Service Manager role involves responsibilities such as optimizing service reporting, delivering demand/cost plans, workforce optimization, supporting leadership performance feedback, cost efficiency initiatives, and managing recruitment. Collaboration with regional heads and operational support is crucial, along with data-led insights. The role caters to global operational management with direct interaction with senior management.

Job Responsibility:

Maintaining and optimizing service reporting and supporting design of regional operational structures to enable delivery of site service levels within set Scorecard Targets and OKRs
Providing transparency of global service performance to leadership team, highlighting hotspots or red SLAs to ensure capacity can be redirected and/or redeployed, and create path-to-greens where appropriate
Developing and delivering global annual demand/cost plans aligned with respective market growth and volume expectations – including SLA location strategy, through liaising with regional heads, business stakeholders and local markets.
Accountable for enabling workforce optimization: work with Regional Heads to set relevant OKR/targets to promote and enable best-in-class performance
Supporting Global Head through providing in-depth data-led insights and narrative to provide performance feedback to market/regional leadership
Driving cost efficiency initiatives and/ or Senior leaderships directives
Raising recruitment asks for backfills / incremental hires in line with service targets, collaborating with CCM COO Resourcing Lead to enable recruitment in sites.
Liaising with pillar leads across the Service Management team to feed outcomes/reports into respective CCM COO forums.
Delivering necessary ad-hoc activities as per business priorities.
Credit Services.
Business lines – CIB.
Operational support teams.

Requirements:

Solid understanding of financial services and credit services products
including strong business acumen
Business management / programme/project management / COO experience, or excellent understanding of HSBC operational activities
Employs strong analytical & problem-solving skills to manage shifting priorities, demands and timelines.
Strong risk management capability – identification, mitigation and control.
Ability of working in complex multi-jurisdiction and multi-cultural environments
Evidence of managing and satisfying multiple stakeholders and perspectives in a fluid and changing environment, with collaborative end-to-end influential leadership style
Strong communication, collaboration and influencing skills, across multiple channels to enable effective communication at senior levels
Good organizational, time management and planning skills
Good knowledge of MS Office, SharePoint, Jira, Confluence, BI Dashboards
Knowledge of HSBC Group or other global organizations with appreciation of other cultures.

What we offer:

Equal opportunity employer policies
Continuous professional development
Flexible working
Opportunities to grow
Inclusive and diverse environment.

Additional Information:

Job Posted:
July 31, 2025

Expiration:
August 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Service Manager

HSBC

Location:India, Bangalore

Category:Finance

Contract Type:Employment contract