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Service Manager

United Kingdom, Leeds Employment contract 50000.00 - 70000.00 GBP / Year · Job Posted May 20, 2026
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Job Description

Are you an experienced Service Manager looking for an excellent opportunity to join one of the largest Motor Retailers within the UK? Then here at Vertu Volkswagen Leeds we have the perfect role for you. Now is a great time to join our team, especially if you are looking for a company with a clear growth strategy that can deliver genuine career progression opportunities. Working with the Volkswagen brand means being part of a manufacturer known for its strong reputation, broad customer appeal and forward‑thinking technology, from the Golf and Tiguan to the latest ID. electric models that continue to drive demand across the UK market. We are offering a £50,000 Basic salary with an OTE of £70,000 and an excellent range of Company Benefits! Vertu Volkswagen Leeds is ideally located within a busy and well‑established automotive market, benefiting from strong local demand and excellent transport links across Leeds and the wider West Yorkshire area. This creates a fast‑paced, rewarding environment with a diverse customer base and consistent workshop activity, making it an exciting place to lead a successful aftersales operation. We are confident we have the brand for the future and need talented colleagues to help deliver our ambitious vision.

Job Responsibility

  • Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average
  • Monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service
  • Ensure accurate collection and recording of customer data in line with Group standards
  • Ensure that the manufacturer's standards are adhered to at all times
  • Make sure there is a safe working environment which is maintained
  • Monitor colleague performance and support ongoing development

Requirements

  • Successful track record within the role
  • previous experience in a similar Service Manager position
  • ability to generate strong results by increasing performance, profitability and operating efficiency
  • strong leadership and people management skills
  • ability to motivate and develop a team
  • strong communication and organisational skills
  • share our company values

What we offer

  • 25 days holiday rising with length of service plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity & Paternity

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