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HR Owen Logo HR Owen · IT - Administration

Service Manager

United Kingdom, Hatfield · Job Posted June 14, 2026
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Job Description

H.R. Owen, the UK's leading luxury automotive dealer group, is seeking a Service Manager to work with Bentley, Hatfield. We're looking for someone that's used to going above and beyond to deliver the highest level of customer service, with a focus on maximising profit, developing the Service Department, and controlling the activities of the Workshop and Front of House Staff. We work with the best cars in the world, and we're seeking only the best candidates. The Bentley Service Manager will work with a variety of Bentley vehicles, so will need an encyclopaedic knowledge of the entire range, as well as the relevant control systems. Ensuring optimum use of all material, financial, and personnel resources is a given, but the right candidate will also be able continuously monitor the achievement of Customer Service levels. We're looking for someone who is able to easily manage the standards of the Service Team with a focus on highest level of customer care.

Job Responsibility

  • Maximising profit
  • Developing the Service Department
  • Controlling the activities of the Workshop and Front of House Staff
  • Ensuring optimum use of all material, financial, and personnel resources
  • Continuously monitoring the achievement of Customer Service levels
  • Managing the standards of the Service Team with a focus on highest level of customer care

Requirements

  • Previous Service Manager experience with a prestige or premium vehicle brand
  • Proactive and able to take ownership of your role, with strong attention to detail and an ability to multitask and find innovative solutions to difficult problems
  • Able to operate control systems for all departmental resources, material, financial and personnel, and monitor continuously all factors affecting the achievement of plans
  • Able to communicate effectively with Service Team to ensure maximum commitment and motivation, and ensure the efficient achievement of objectives
  • Passion for the luxury industry, able to recognise excellence and have a basic knowledge of the brands H.R. Owen work with
  • Confident and proficient in the use of Microsoft Office (Word, Excel, PowerPoint & Outlook)
  • Outstanding interpersonal skills
  • Communicate regularly with a wide range of people at all levels across the company
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