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We are supporting a major UK-headquartered global organisation in the advanced materials and sustainable technologies sector as it undertakes a complex divestment and separation programme to a multinational industrial technology business. As part of this transition, we are seeking an experienced Service Delivery Manager to provide operational leadership, governance, and control during a critical Day 1 and Transitional Services Agreement (TSA) period. This is a high-visibility role operating across multiple stakeholders, suppliers, and service towers, ensuring service stability while managing change in a fast-moving and ambiguous environment. The Service Delivery Manager will act as a central coordination point between the client organisation, the acquiring business, and multiple infrastructure and platform service providers. You will be responsible for ensuring service continuity, controlled change, effective escalation management, and clear operational governance throughout the transition.
Job Responsibility:
Own day-to-day service governance across TSA and separation activities
Establish and run operational service forums, including service reviews, escalation meetings, and service assurance sessions
Maintain oversight of service performance, risks, dependencies, and cross-tower impacts
Act as the primary escalation point for service issues, conflicts, and delivery risks
Maintain and manage RAID logs, ensuring risks and issues are proactively mitigated and escalated where required
Support resolution of cross-supplier and cross-tower service issues impacting transition milestones
Govern standard, non-standard, and high-risk changes during the transition period
Ensure change activity is assessed for risk, dependency, and cross-environment impact
Chair or support Change Advisory Boards (CABs) as required
Operationalise Transitional Services Agreement obligations and ensure services are delivered within agreed scope
Monitor TSA demand and consumption, highlighting scope creep or emerging risks
Support TSA exit readiness and service disentanglement milestones
Coordinate IT and service activities related to legal hold requirements
Work closely with legal, security, and platform teams to maintain appropriate controls and auditability
Produce clear service reporting covering performance, risk, change, and TSA status
Provide structured updates to senior stakeholders across the programme
Drive consistent and transparent communication across stakeholder groups
Operate confidently across senior stakeholders, programme leadership, service providers, and transition teams
Act as an integrator across infrastructure towers, platforms, security, legal, and delivery teams
Requirements:
Proven experience as a Service Delivery Manager within complex enterprise IT environments
Strong background in service governance, escalation management, and operational leadership
Experience working across multiple suppliers, service towers, and stakeholder groups
Comfortable operating in ambiguous or rapidly evolving programme environments
Strong stakeholder diplomacy and relationship management skills
Nice to have:
Experience supporting divestments, carve-outs, or separation programmes
Direct experience working within Transitional Services Agreements (TSA)
Exposure to regulated or large-scale enterprise environments