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Via Logo Via · Health and Beauty

Service Manager

United Kingdom, Redbridge 43606.00 - 51867.00 GBP / Year · Job Posted June 15, 2026
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Job Description

We're looking for an experienced and dynamic Service Manager to lead Via’s Redbridge, our adult drug and alcohol treatment service. This is an exciting moment to be joining us. Via has recently been re-awarded the contract to continue delivering this service, a recognition of the quality and impact of the work our team delivers every day. As we build on that success, we are investing in strengthening our management structures across all Via services within the Borough – which also includes young people, sexual health, and smoking cessation services. This role sits at the heart of that ambition. As Service Manager, you will provide strategic and operational leadership across the full breadth of the Redbridge Adult service, working closely with the Area Manager, a Deputy Service Manager, commissioners, partners, and the Redbridge management team to drive continuous improvement and deliver outstanding outcomes for the people we support. This is a role for a confident, values-led leader who is ready to shape the next chapter of Via Redbridge, developing a high-performing team, embedding effective governance, and championing Via’s values, within a culture of recovery, inclusion, and innovation.

Job Responsibility

  • Provide strong strategic and operational leadership across all aspects of the Via Redbridge Adult Drug and Alcohol service
  • Maintain and develop relationships with the London Borough of Redbridge commissioners and key stakeholders
  • Drive performance, quality assurance, and compliance across the service, including CQC requirements
  • Lead, develop, and support your management team and wider workforce
  • Champion service user involvement, trauma-informed practice, and recovery-oriented approaches
  • Contribute to service development and strategic planning at a local and organisational level

Requirements

  • Substantial experience in managing drug and alcohol or other health and social care services – with a clear understanding of Safeguarding and CQC requirements
  • A track record of leading high-quality, person-centred services in a commissioned environment
  • Strong understanding of quality frameworks, and regulatory requirements
  • Excellent leadership, communication, and stakeholder engagement skills
  • A commitment to the recovery model and to reducing inequalities in access and outcomes
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