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We are looking for an experienced and driven Service Manager to lead our Service Department and deliver outstanding customer service while achieving agreed financial and performance targets. This is a key leadership role responsible for managing people, processes, and performance to ensure the department operates efficiently, profitably, and in line with manufacturer and company standards.
Job Responsibility:
Lead and manage all service department operations to achieve budget, profit, and performance targets
Deliver exceptional customer service, ensuring high satisfaction and retention levels
Ensure compliance with manufacturer, company, and warranty standards and processes
Manage staffing, recruitment, training, appraisals, and team development
Develop and control service marketing activities, aftersales campaigns, and promotions
Monitor performance, budgets, and KPIs, reporting to senior management as required
Handle customer complaints and manage goodwill budgets appropriately
Maintain a clean, professional, and compliant working environment
Requirements:
Proven experience in a Service Manager or Aftersales leadership role (automotive preferred)
Strong people management and leadership skills
Commercially focused with experience managing budgets and performance targets
Excellent customer service and communication skills
Knowledge of manufacturer standards, warranty, and goodwill processes
Flexible approach to working hours and business needs