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Randstad Logo Randstad · Health and Beauty

Service Manager

United Kingdom, Edinburgh 36050.00 GBP / Year · Job Posted May 29, 2026
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Job Responsibility

  • Spearhead the planning, design, and expansion of existing and new services
  • Provide effective line management and formal supervision to Team Facilitators, fostering the development of autonomous support teams
  • Oversee the administration of Individual Service Funds (ISF) and ensure robust financial management
  • Conduct service quality monitoring through audits and Quality Assurance systems, ensuring adherence to all regulatory standards
  • Serve as a primary liaison for local authorities, health services, and families, representing the organisation at external forums
  • Champion safe working practices and manage staff sickness and absence with efficiency and care
  • Coordinate and participate in local on-call duties as required

Requirements

  • A relevant management qualification or equivalent, suitable for SSSC and Care Inspectorate registration
  • Demonstrated success in managing social care services
  • Proven experience in supervisory line management of teams
  • A track record of developing and implementing strategic or operational plans
  • Comprehensive understanding of the Personalisation agenda and Self-Directed Support (SDS) legislation
  • Familiarity with the Scottish Social Services care regulatory framework, including SSSC Codes and Health and Social Care Standards
  • Proficiency in managing complex workloads under tight deadlines
  • Competence with Office 365 and database management
  • Exceptional communication and relationship-building abilities

Nice to have

  • Experience within the voluntary sector
  • Specific management training or qualifications related to the learning disability field
  • Experience utilizing quality assurance systems to enhance service performance

What we offer

Support for your self-development and assistance with required SSSC/Care Inspectorate registrations

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